Connect2Learn
Website:
connect2learn.online
Job details:
International Retention Manager
Location: Kolkata (On-site)
Shift: Night Shift (9:00 PM – 6:00 AM IST / USA Market)
Notice Period: Immediate joiners preferred
About Connect2Learn
Connect2Learn is an EdTech organization delivering education solutions across global markets, primarily in the United States. We connect students with educators through digital platforms to deliver measurable learning outcomes.
Role Overview
We are seeking a proactive Relationship Manager to oversee customer retention, payment collections, and client satisfaction within the US market. The ideal candidate will manage key accounts, mitigate churn, and maintain strong client relationships.
Key Responsibilities
- Manage and secure timely payment collections from existing accounts.
- Build strong relationships with clients to improve overall customer retention.
- Identify at-risk accounts and implement proactive measures to prevent cancellations.
- Handle customer objections, resolving escalations regarding refunds or policy queries.
- Collaborate with sales, operations, and academic teams to streamline the student journey.
- Track, update, and manage customer interaction data within the CRM.
- Execute strategies for renewals, account upgrades, and ongoing client engagement.
Qualifications & Eligibility
- Proven experience in Customer Retention, Customer Success, Account Management, or International Sales.
- Experience within the EdTech sector or an international process (US market preferred).
- Strong verbal communication, negotiation, and conflict-resolution skills.
- Ability to work permanent night shifts aligned with US business hours.
What We Offer
- Competitive fixed salary with performance-based incentives.
- Hands-on exposure to international EdTech operations.
- Structured career advancement opportunities in global sales and retention.
- Collaborative and professional work environment.
Click on Apply to know more.