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Key Responsibilities
1. Remediation Case Pipeline Management in Netsuite
- Own the full lifecycle of GCS remediation cases from claim initiation through final closeout.
- Coordinate with Field Operations Project Managers, Tracker Operations, and Mechanical divisions to determine remediation priority, readiness, and scheduling.
- Plan and manage remediation scopes, including materials, scheduling with Commodity Managers to ensure timely ordering of GCS manufactured components for on time delivery to site
- Maintain a high-level remediation roadmap for leadership and execution teams.
2. Warranty Claims & O&M Support
- Support and coordinate all warranty-related parts requests from the field.
- Manage smaller warranty claims with fast turnaround times, ensuring clear documentation and timely fulfillment.
- Communicate defect trends and recurring issues to Commodity Managers, Engineering, and Quality for escalation.
3. Customer-to-Pay (CTP) Order Management
- Own the CTP pipeline for all post-project customer requests.
- Prepare quotes, communicate directly with customers, process approvals, and arrange shipments.
- Manage high-volume CTP order fulfillment, ensuring accuracy, timeliness, and proper financial handling.
- Track CTP revenue and ensure alignment with warranty or O&M cost centers.
4. Material & Logistics Coordination
- Serve as the primary liaison between Field Operations and Commodity Managers for all remediation, warranty, and CTP material needs.
- Initiate and track purchase orders, shipping requests, and delivery schedules from source to site.
- Ensure materials arrive in the correct quantities, on time, and aligned with planned field execution.
- Support active remediation and warranty installations with rapid escalation and problem-solving.
5. NetSuite Case Management
- Maintain the remediation, warranty, and CTP pipelines within NetSuite with complete accuracy and organization.
- Ensure financials for GameChange manufactured material transactions, and case structures are aligned under correct identifiers for budget tracking in Procore.
- Coordinate with Project Managers to ensure all POs, SOs, and cost transfers flow through the proper remediation or warranty case framework.
6. Vendor Chargebacks & Financial Recapture
- Initiate, document, and manage vendor back charges for defective or non-compliant materials.
- Work closely with Commodity Managers, vendors, and Finance to ensure reimbursement is received.
- Maintain full documentation packages for every chargeback, including cost impact, evidence, and communication history.
7. Financial Tracking, Reporting & Forecasting
- Reconcile all costs associated with remediation, warranty work, and CTP orders.
- Prepare annual reporting packages for leadership summarizing remediation activity, financial recapture, cost impacts, and trends.
- Produce projections for upcoming remediation and warranty work for future fiscal planning.
8. Process Development & Continuous Improvement
- Develop and refine remediation, warranty, and CTP workflows as the operational landscape evolves.
- Identify bottlenecks, propose solutions, and drive improvements to reduce cycle time and improve efficiency.
- Create and maintain SOPs, templates, and documentation that provide clarity and consistency across teams.
Required Skills & Qualifications
- Strong project management experience, ideally in logistics, supply chain, warranty operations, or field support.
- Proficiency with NetSuite or similar ERP systems.
- Exceptional organizational and case management discipline.
- Strong analytical and financial tracking capabilities.
- Excellent verbal and written communication across cross-functional teams and external vendors.
- Ability to manage multiple concurrent priorities in a high-velocity environment.
- Experience in solar, construction, manufacturing, or energy strongly preferred.
Role Impact
This position is mission-critical to GCS Field Operations. By owning the movement of materials, cases, financials, and customer interactions throughout the O&M lifecycle, the Remediation, Warranty & Logistics Project Manager ensures that GCS can respond to issues quickly, protect cost exposure, strengthen customer relationships, and maintain operational integrity across the entire portfolio.
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