International Customer Service Representative
Intect
- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
About the role
Intect
Website:
theintect.com
Job details:
Key Responsibilities
- Handle inbound and/or outbound calls from international customers.
- Resolve customer queries and complaints professionally.
- Provide accurate information and appropriate solutions to customers.
- Maintain high standards of customer satisfaction and call quality.
- Update customer details and maintain accurate records in the system.
- Follow company policies, call-handling procedures, and quality standards.
- Escalate complex issues to the relevant teams when required.
Required Skills
- Minimum 6 months of experience in an International Voice Process.
- Excellent verbal communication skills in English.
- Strong customer-handling and problem-solving abilities.
- Good listening skills and a customer-focused approach.
- Basic computer knowledge and familiarity with CRM tools.
- Willingness to work from the office in Bangalore and in rotational shifts, including night shifts if required.
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