ResultsCX
Website:
resultscx.com
Job details:
Company Description
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions for more than 75 global brands, including Fortune 100 and 500 companies. For over 30 years, the company has driven strong customer and business outcomes across sectors such as healthcare, media, telecom, technology, retail, banking, and financial services. ResultsCX helps organizations design digitally influenced customer journeys that focus on revenue acceleration, cost optimization, and enhanced customer experience. With over 23,000 colleagues and more than 25 engagement hubs worldwide, ResultsCX delivers innovative solutions that address complex customer experience challenges. The company’s work supports millions of consumers, helping make everyday interactions more efficient and satisfying.
Role Description
Patient Support Specialist
Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103
Job Type: Full-Time
Experience Required
- Minimum 6 months of experience in healthcare BPO or similar domain
Key Skills & Requirements
- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
- English Proficiency: B1H level or higher (excellent verbal and written communication skills)
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
- Strong attention to detail and ability to work in a fast-paced environment
- Proficiency in using MS Office tools and CRM systems is a plus
Key Responsibilities
- Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
- Provide accurate information while maintaining professionalism and empathy
- Ensure all data entry and updates are accurate and timely
- Collaborate with cross-functional teams to resolve customer concerns
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)
Additional Details
- Shift Timings: Night Shift (Rotational)
- Week Off: Rotational
- Work Environment: Work from Office
Note: https://resultscx.com/ ResultsCX: Overview | LinkedIn ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
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