Website:
scalethatworks.com
Job details:
Transformation
- Portfolio governance
- Execution
Move complex change without overwhelming the operation.
For organizations implementing broad change across functions, sites, systems, processes, or acquisitions while protecting service, quality, workforce capacity, and daily performance.
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Where this fits in SCALE
Clarify → Analyze → Lift → Embed
Define the transformation thesis, test readiness and dependencies, sequence the portfolio to capacity, and embed governance, ownership, and benefit realization.
Explore the full SCALE Method
Transformation fails when the organization is asked to absorb more change than its operating system can safely carry.
The work must connect the value thesis to an executable portfolio, realistic capacity, clear decisions, adoption, operating controls, and evidence that the promised benefits are actually being realized.
01
Define the value thesis
Clarify what should change, why it should create value, and what evidence would invalidate the thesis.
02
Sequence to capacity
Protect essential promises and avoid launching more work than the organization can execute well.
03
Govern dependencies and decisions
Make cross-functional choices, risks, readiness, and escalation visible.
04
Measure installed, adopted, and realized
Distinguish activity completed from capability installed, behavior adopted, performance improved, and value realized.
Where Scale That Works helps
Practical outcomes for transformation execution & governance.
The work is designed to produce decision-ready outputs that leaders can use, explain, govern, and sustain.
01
Transformation portfolio
A governed set of initiatives classified by value, urgency, readiness, dependency, and capacity.
02
Sequenced transition path
A practical roadmap with waves, gates, owners, risks, and protection for daily operations.
03
Benefit-realization system
Measures and governance connecting implementation to operating and financial outcomes.
04
Sustainability architecture
Standards, routines, capability transfer, and stewardship reviews that prevent drift after launch.
What gets assessed
The operating questions this work must answer.
Service
What promise is the business making?
Service-level expectations, speed, urgency, special handling, customer or patient experience, clinical need, contract requirements, and whether every segment needs the same level of service.
Work
Where should the work happen?
Workflow placement, centralization potential, local versus shared work, routing rules, handoffs, exception management, quality checks, and system sequence.
Network
Is the footprint creating avoidable cost?
Site logic, hub design, inventory placement, fulfillment lanes, parcel zones, service geography, labor availability, capacity, and the operational causes behind long-distance or high-cost work.
Risk
What could break during growth or change?
Regulatory constraints, licensure requirements, quality controls, staffing model, leadership capacity, system limitations, data visibility, and post-close or transformation execution risk.
Practical outcomes
A clearer view of where the model creates value, cost, risk, and avoidable complexity.
Engagements can be scoped as a diligence diagnostic, service-level review, network and workflow assessment, cost-to-serve review, or operating-risk blueprint.
Operating thesis check
A practical view of whether the service, workflow, labor, network, and support model can support the investment or transformation thesis.
Complexity and cost map
A clearer picture of where cost is being driven by service levels, handoffs, exception handling, network choices, or inherited operating habits.
Constraint reality view
A distinction between requirements that materially matter and assumptions that may be creating unnecessary drag.
Execution priority roadmap
A capacity-paced, dependency-aware sequence for what to validate, redesign, preserve, centralize, standardize, or address after the decision is made.
Common questions
Questions leaders ask about transformation execution & governance.
FAQ
When is Transformation Execution & Governance useful?
For organizations implementing broad change across functions, sites, systems, processes, or acquisitions while protecting service, quality, workforce capacity, and daily performance.
FAQ
What does the work typically produce?
The scope produces evidence-based findings, practical decision logic, a sequenced path forward, and the ownership, measures, and routines appropriate to the engagement.
FAQ
How is the scope determined?
The work is bounded around the decision, promises at risk, processes, teams, sites, evidence, exclusions, and definition of done agreed with the client.
FAQ
How does Scale That Works avoid creating dependency?
The method is explained as it is used, client leaders participate in the work, and tools, judgment, standards, and routines are transferred at a level proportionate to the scope.
Related thinking
Connect this service to practical operating ideas.
Use these articles to frame diligence around cost visibility, operating-model reality, service design, and execution rhythm.
Operating insight
The Operating Model Is the Strategy Test
Why strategy only becomes real when the work, roles, decisions, metrics, and routines can support it.
Read the insight →
Operating insight
Do Not Average Away the Truth
Why averages hide variation, cost, effort, service friction, and the operating segments that need different choices.
Read the insight →
Operating insight
Strategy Does Not Scale Without an Operating Rhythm
Execution needs clear priorities, owners, decisions, escalation, and follow-through.
Read the insight →
Choose the right level of rigor
A self-assessment can surface a concern. Diligence must validate it.
The free Operating Clarity Assessment helps leaders identify where to look. This paid engagement determines what the evidence supports, what operating risk matters, and what should happen next.
Free self-assessment
Reflection and initial pattern recognition
Useful for internal discussion, early concern framing, and deciding whether a closer look is warranted.
Take the Operating Clarity Assessment
Paid diligence
Independent evidence and decision support
Validates findings, pressure-tests the operating model, identifies execution risk, and defines a Sequenced Transition Path.
Discuss formal diligence →
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