Entri
Website:
entri.app
Job details:
Designation - Inside Sales Trainer
Location: Hyderabad
Work Mode: Work From Office
Languages: Telugu & English
Job Summary
We are seeking an experienced and motivated Inside Sales Trainer to join our team. The Inside Sales Trainer will be responsible for developing and delivering training programs that enhance the skills and performance of our inside sales team. The role requires a strong understanding of B2C inside sales, sales techniques, product knowledge, objection handling, closing strategies, call auditing, and call coaching.
Requirements
● Minimum 2 years of hands-on Inside Sales experience in a B2C or EdTech environment, where you have personally converted customers through phone-based sales.
● Proven ability to change sales behaviour and improve performance, not just deliver theoretical training or frameworks.
● Ability to coach sales executives and demonstrate measurable improvement in their call quality and conversion.
● Fluency in Telugu – both spoken and written.
● Willingness to work WFO in Hyderabad.
● Comfortable working in a sales floor environment and closely engaging with the sales team.
Responsibilities
1. Training Program Design & Development
● Design and develop comprehensive training programs based on the requirements of the respective category.
● Create training modules, content, materials, and resources from scratch where required.
● Develop training content covering:
○ Sales techniques
○ Product knowledge
○ Objection handling
○ Closing strategies
○ Customer relationship management
2. Onboarding & Orientation
● Lead the onboarding and training process for new Inside Sales team members.
● Ensure new team members have the required product, process, and sales knowledge before going live.
3. Sales Coaching & Call Auditing
● Conduct regular call audits and call coaching sessions.
● Identify individual skill gaps and provide one-on-one coaching.
● Provide actionable feedback to improve call quality, sales behaviour, and conversion.
● Mentor sales team members to help them achieve their sales targets.
4. Continuous Learning & Development
● Stay updated on industry best practices, sales trends, and relevant technological advancements.
● Continuously improve and modify training programs based on team requirements and performance.
5. Performance Evaluation
● Evaluate the effectiveness of training through assessments, quizzes, observations, and performance metrics.
● Track improvement after training and coaching interventions.
● Provide constructive feedback to individuals and the team.
6. Data Analysis & Performance Improvement
● Use sales data to identify performance trends, strengths, and improvement areas.
● Utilize LeadSquare or similar CRM/lead management platforms to analyse sales performance.
● Use data insights to improve training strategies and sales decision-making.
7. Cross-Functional Collaboration
● Work closely with Sales Managers and Product Teams.
● Cascade new product updates, features, and value propositions to the sales team.
● Ensure sales teams are equipped to effectively communicate product value to customers.
Preferred
● Experience in EdTech, upskilling, or outcome-driven B2C sales where customers make personal investment decisions.
● Experience building training content/curriculum from scratch without relying on pre-existing materials.
● Familiarity with Lead Square or similar CRM/lead management platforms.
● Experience with call audit tools or conversation intelligence platforms.
● Previous experience in a sales training/coaching role within a high-volume B2C environment.
Click on Apply to know more.