Aspen Hospitality
Website:
aspenhospitality.in
Job details:
About Hospitality
Aspen Hospitality is a hospitality group established in 2009, operating a portfolio of resorts, luxury camps, wildlife retreats and heritage hotels across Uttarakhand and Uttar Pradesh. The group caters to families, couples, leisure travelers, corporate groups and destination wedding clients, offering memorable stays and experiences across its properties.
Job Overview
We are looking for a proactive, customer-focused and target-oriented In-House Sales Executive to manage incoming sales inquiries and convert them into confirmed room bookings across Aspen Hospitality's portfolio of hotels and resorts.
The candidate will be responsible for handling inquiries received through phone calls, WhatsApp, email, the company website and other online channels. The role requires excellent communication skills, prompt follow-ups, persuasive selling abilities and close coordination with resort operations to ensure a smooth booking experience.
The primary objective is to maximize inquiry-to-booking conversions, generate room revenue and deliver excellent customer service.
Key Responsibilities
Lead Management and Sales conversion
- Handle all incoming inquiries related to room bookings, resort packages, family stays, group bookings and special offers.
- Respond promptly to leads received through calls, WhatsApp, emails, website forms and other digital platforms.
- Understand customer requirements, recommend suitable properties and suggest appropriate room categories and packages.
- Convert inquiries into confirmed bookings through effective communication, follow-ups and negotiation.
- Follow up consistently with prospective guests until the inquiry is converted, lost or closed.
- Achieve daily, weekly and monthly sales and revenue targets.
Customer Handling and Upselling
- Provide accurate information about room categories, tariffs, meal plans, amenities, activities, locations and property policies.
- Recommend premium room categories, meal upgrades, activities and add-on services wherever appropriate.
- Handle customer questions regarding availability, pricing, payment terms, cancellation policies and booking modifications.
- Maintain a professional and service-oriented approach throughout the sales process.
- Build customer confidence and encourage repeat bookings and referrals.
Booking Coordination
- Coordinate with individual properties and the central reservations or operations team to confirm availability and booking details.
- Ensure accurate communication of guest names, stay dates, room categories, meal plans, special requests and payment status.
- Share booking confirmations and relevant check-in information with guests.
- Coordinate changes, cancellations, refunds and special guest requirements with the concerned departments.
- Ensure that all confirmed bookings are properly recorded and communicated to the respective properties.
Lead Tracking and Reporting
- Maintain updated records of inquiries, follow-ups, conversions, lost leads and confirmed bookings in the CRM, sales tracker or designated system.
- Record the source of each lead and track conversion performance.
- Prepare daily sales reports covering inquiries received, bookings confirmed, revenue generated and pending follow-ups.
- Identify reasons for lost inquiries and suggest improvements to pricing communication, packages and sales processes.
- Ensure that no inquiry is missed or left unattended.
Eligibility & Qualifications
- Graduate in any discipline; hospitality, tourism, sales or business administration qualifications are preferred.
- 1–3 years of experience in hotel reservations, hospitality sales, travel sales, customer service or tele-sales is preferred.
- Freshers with excellent communication and convincing skills may also apply.
- Strong verbal and written communication skills in English and Hindi.
- Good working knowledge of MS Excel, email, WhatsApp Business and basic computer applications.
- Experience with hotel reservation systems, CRM tools or lead management software will be an advantage.
Essential Skills
- Strong sales orientation and lead-conversion ability.
- Excellent telephone etiquette and customer-handling skills.
- Prompt follow-ups and effective objection handling.
- Ability to explain pricing, packages and property features clearly.
- Good coordination, organization and time-management skills.
- Target-driven attitude with a focus on bookings and revenue.
- Ability to work in a fast-paced hospitality environment.
Click on Apply to know more.