Straatix Partners
Website:
straatix.com
Job details:
Your Experience at a Glance
We are hiring an IT Support Engineer for our client (Code Name: DOSEY), a fast-growing HealthTech innovator building advanced digital platforms that simplify healthcare operations across providers, pharmacies, and patients. In this role, you will be part of a global IT operations team, supporting infrastructure and users across multiple geographies. You’ll work hands-on with
modern cloud-based systems, SaaS tools, and endpoint management solutions to ensure seamless IT operations for a distributed workforce. If you enjoy solving complex technical issues, thrive in a fast-paced environment, and want to be part of a mission-driven global technology company, this
opportunity is for you.
🏢 About the Client (Code Name: DOSEY)
DOSEY is a high-growth healthcare technology company that delivers API-driven, cloud-native solutions for electronic prescriptions, patient communications, and real-time insurance verifications. The company serves healthcare providers and pharmacy networks across the
United States and is backed by leading investors in the digital health space. With a distributed technology team in India, DOSEY is scaling its global operations and expanding its world-class engineering and IT infrastructure capabilities.
🔧 Key Responsibilities
Technical Support & IT Operations
● Provide L1–L2 IT support to employees across multiple locations and time zones ( Europe Shift)
● Troubleshoot hardware, software, and network issues promptly to minimize downtime.
● Manage user accounts, access permissions, and onboarding/offboarding in Azure AD, O365, and other enterprise systems.
● Support and administer core tools such as Intune, Endpoint Manager, MDM, Slack, Zoom, and VPN solutions.
● Handle installation, configuration, and maintenance of end-user laptops (Windows/Mac).
System Administration & Security
● Ensure compliance with IT security and data protection policies, including MFA and device compliance standards.
● Coordinate with security and compliance teams for timely patching, encryption, and system hardening.
● Maintain accurate asset inventories and IT documentation for all devices and software licenses.
Cloud & SaaS Operations
● Support cloud-based tools and integrations (e.g., Azure, AWS, GCP, or equivalent).
● Assist in automation of recurring IT workflows and deployments.
● Partner with global IT team to ensure business continuity, backups, and SLA adherence.
Collaboration & Communication
● Provide excellent customer service to internal users with empathy and professionalism.
● Collaborate cross-functionally with engineering, operations, and compliance teams to ensure secure and efficient IT operations.
● Document troubleshooting steps and contribute to IT knowledge bases and SOPs.
✅ Required Skills & Qualifications
● Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
● 2-4 years of IT support or systems administration experience in global or distributed teams.
● Strong working knowledge of:
○ Windows, macOS, and Linux environments
○ Azure Active Directory, Microsoft 365, and Endpoint Manager
○ VPN configuration, network troubleshooting, and firewalls
○ Collaboration tools: Slack, Zoom, Google Workspace
● Experience with automation scripts (PowerShell, Bash, or Python) is a plus.
● Exposure to IT compliance frameworks like SOC2 or HIPAA preferred.
● Excellent communication and customer service skills.
🌟 Why Join DOSEY (Code Name)
● Be part of a global healthtech company transforming the way healthcare operates.
● Work with cutting-edge cloud tools and enterprise systems in a remote-first setup.
● Collaborate with top engineering and IT leaders across the US and India.
● Opportunity to shape IT processes for a rapidly scaling international organization.
Click on Apply to know more.
