Website:
ggglobal.in
Job details:
Company Description GG Global is a professional business consulting firm that delivers end-to-end solutions for company management, compliance, and sustainable growth. The firm supports startups, SMEs, and multinational corporations with strategic consulting, accounting and taxation, legal compliance, and operational management. Its integrated approach spans the full business lifecycle, from market entry and incorporation to ongoing compliance, financial management, and advisory services. GG Global is a trusted partner for domestic and international businesses seeking to navigate regulatory complexity and streamline operations. The organization is committed to building long-term strategic relationships that help clients achieve efficient operations and sustained success.
Role Description The Information Technology Support and System Super User is a full-time, hybrid role based in Delhi, India, with flexibility for some work-from-home arrangements. This role is responsible for providing day-to-day technical and help desk support to internal users, ensuring that desktop computers, systems, and applications run smoothly. The position involves diagnosing and resolving , software, and network issues, escalating complex problems when needed, and maintaining accurate records of support requests and resolutions. The System Super User will also act as a key point of contact for specific internal systems, guiding users on best practices, assisting with configurations, and supporting system updates and rollouts. This role collaborates closely with cross-functional teams to improve IT processes, enhance user experience, and maintain a secure and reliable technology environment.
Qualifications
- Strong Technical Support and Help Desk Support skills, with experience assisting end users in a corporate environment.
- 2–4 years of experience in IT support, system administration, or a similar role.
- Familiarity with Business Central, Cloudbeds, and Continia is preferred.
- Proficiency in Troubleshooting desktop computers and common software, and network issues.
- Solid understanding of Information Technology fundamentals, including operating systems, standard office applications, and basic networking concepts.
- Ability to act as a system super user, providing guidance on system usage, configurations, and best practices.
- Has experience working with ERP or business-management systems.
- Effective communication and interpersonal skills, with the ability to explain technical concepts in clear, user-friendly language.
- Organizational and documentation skills for tracking tickets, maintaining knowledge bases, and supporting process improvements.
- Experience in a consulting or professional services environment is an advantage.
- Relevant diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
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