Digitech Squad
Website:
digitechsquad.com
Job details:
We are hiring for IT helpdesk support in Mohali. Please find the job description below.
- Role : L1 IT Help Desk Onsite Support
- Location: Sector 74,Mohali
- Pay Rate : 25K per month
- Shift: Rotational [Alternate Saturdays off]
- Immediate joiners Required
Client Details
- Pay Roll : Digitech Squad
- Client : Aspire Systems
- End Client : Coronis Ajuba
Role Summary:
Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction.
Key Responsibilities:
- Receive, log, and track calls/emails through the ticketing system.
- Perform call logging & recording and ensure accurate web logging of tickets.
- Conduct incident classification, initial investigation, and diagnosis.
- Provide initial troubleshooting and support based on a defined knowledge base and SOPs.
- Escalate incidents to Onsite Support or relevant teams when required.
- Ensure proper incident closure, confirming resolution with users.
- Conduct basic trend analysis to identify recurring issues.
- Manage Service Request Catalogue items, including password resets, access requests, and standard configurations.
- Maintain excellent communication and follow-up with end-users.
Skills & Qualifications:
- Diploma/Graduate in IT or related field.
- 1-3 years of experience
- Strong communication and customer service skills.
- Understanding Windows/Mac OS, MS Office, and common IT applications.
- Ability to follow procedures and document accurately.
Interested candidates can share resumes at vaibhavsrivastava@digitechsquad.com
Click on Apply to know more.