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Job details:
Apply here: https://airtable.com/appGcx6z1sg5SQHMt/pagk76zOt1xxJjXj9/form
Onsite in Andheri East, with travel to client sites
3–6 months
Competitive stipend
Open to final-year students and fresh graduates
About Omnipresence
Omnipresence is a Mumbai-based B2B SaaS company. We're building one operations platform for FMCG manufacturers, brands and distributors, covering sales, tasks, dashboards and field operations.
About the Role
At Omnipresence, customer success is a technical, hands-on job. You'll sit between customers, product, engineering and sales. You'll understand how a client's business actually runs, set up our platform to match it, train their teams, and fix whatever gets in the way of adoption. We're looking for someone who is technically sharp and naturally structured.
You should be comfortable with data and software, and you should run things with checklists, trackers and documentation. Winging it won't work here.
This is not an administrative internship. You'll learn the product deeply, visit customer sites, and gradually own smaller implementations end to end.
What You'll Do
- Understand customer workflows and document requirements clearly
- Collect, clean and validate onboarding data
- Configure customer accounts, users, roles, workflows and modules
- Maintain implementation checklists, status trackers and records
- Train client admins, managers and field employees, onsite and remotely
- Reproduce and document product issues before escalating them to engineering
- Track implementation-related fixes with the product team through to closure
- Monitor early usage, find barriers to adoption and act on them
- Turn customer feedback into structured, actionable product input
- Create user guides, onboarding documents and training material
- Follow up with customers on pending data, configuration and training
- Support product demos, exhibitions and selected lead-generation activities
What We're Looking For
- Final-year student or graduate in Engineering, CS, IT, Business, Management or a related field
- Strong grasp of how software products and business processes work
- Comfortable with spreadsheets, data handling and web applications
- A structured way of working: you document, track and close every loop
- Able to explain technical things simply to non-technical users
- Strong attention to detail and follow-through
- Clear written and verbal communication in English and Hindi
- Willing to travel to client offices and run on-ground training
- Curious, takes ownership and learns fast
Good to Have
- Exposure to CRM, ERP, SaaS or business-operations software
- Familiarity with APIs, databases or software-development concepts
- A previous customer-facing, implementation or business-analysis internship
- Marathi or another Indian language
- Interest in digital marketing, content or event coordination
What You'll Learn
- How B2B SaaS actually gets implemented inside real organisations
- Customer discovery and business-process documentation
- Software configuration, testing and rollout
- User training and customer-success practices
- Working across sales, product, engineering and customers
- How customer feedback turns into product improvements
- Real-world FMCG, manufacturing and distribution operations
Growth Path
Strong performers may be offered a full-time role in Implementation, Customer Success, Business Analysis or Product Operations.
How to Apply
Submit through the form with:
- Your resume
- A short note on why you feel you're a good fit
Apply here: https://airtable.com/appGcx6z1sg5SQHMt/pagk76zOt1xxJjXj9/form
Click on Apply to know more.
