ETP Group
Website:
etpgroup.com
Job details:
Meet our Director who's been there, done that. Your next big move starts with one conversation.
On Sunday, 11 October, spend time in person with our Director, a leader with immense experience in Sales, at Saki Vihar, Mumbai. No endless rounds, just a real conversation about leading Customer Success in India.
We're looking for a Country Manager – India | Customer Success to Lead | Build | Drive Impact and shape the next phase of customer success at ETP.
This is a CXO-facing leadership role for someone who can go beyond relationship management to drive customer value, retention, expansion, and sustainable revenue growth.
What You’ll Lead
🔹 Own the India Customer Success strategy as the executive sponsor and single point of contact
🔹 Build trusted relationships with CXOs and senior enterprise stakeholders
🔹 Lead strategic governance, QBRs, escalations, risk mitigation, and long-term account planning
🔹 Drive renewals, upsell, cross-sell, retention, and revenue expansion
🔹 Develop strategic account plans to increase wallet share and multi-year contract value
🔹 Champion customer adoption, ROI realization, digital transformation, and business outcomes
🔹 Partner with Sales, Product, Delivery, Finance, and Global Leadership to drive customer and business success
🔹 Build, mentor, and scale a high-performing Customer Success organization in India
🔹 Bring the Voice of the Customer into product strategy and go-to-market decisions
What We’re Looking For
✔️ 18+ years of leadership experience in Enterprise Sales, Consulting, Customer Success, or technology-led environments
✔️ Strong experience managing large, complex enterprise portfolios
✔️ Proven track record of driving revenue through renewals, expansion, and strategic account development
✔️ Strong CXO-level presence, executive communication, negotiation, and stakeholder management
✔️ Demonstrated ability to build high-performance teams and drive cross-functional alignment
✔️ High emotional intelligence with a strong focus on governance, ownership, and execution
✔️ Experience in enterprise software / technology environments
You won’t just manage accounts. You’ll shape customer strategy, influence business growth, build executive partnerships, and position ETP as a long-term strategic transformation partner.
📍 Location: Mumbai
💼 Experience: 18+ Years
🎯 Level: Senior Leadership
If you are ready to lead Customer Success at scale and create measurable value for enterprise customers, we’d love to hear from you.
Interested? Apply now or share your profile with us.
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Click on Apply to know more.
