Talent500
Website:
talent500.co
Job details:
About H.E. Services:
At H.E. Services vibrant tech center in Hyderabad, you’ll have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.
A legacy of excellence, driving innovation and personalized service to create exceptional customer experiences.
Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.
Roles & Responsibilities:
- Proactively partner with the business to understand and interpret needs.
- Provide advanced user account request management.
- Optimize user onboarding and access request fulfillment consistent with access control processes.
- Relentless focus on improving the user experience while reducing overall enterprise risk and manual provisioning efforts.
- Assist in administration of IDP, PAM and other identity management platforms.
- Manage Employee Support portal workflow enhancements and provide recommendations. Identify opportunities to optimize and automation the creation and management of user IDs and associated access in internal systems such as GDT, Leasewave, FleetTrak, etc. Identify frequent request types and partner with IAM engineering to implement automation solutions or define and help eliminate obstacles. Create and manage user IDs and associated appropriate access in enterprise infrastructure platforms such as AD, O365, PAM, IDP, user groups, etc
- Monitor and meet SLA’s by the established due dates. Mentor junior IAM team members on Provisioning processes and procedures. Identifies and escalates incidents to next level in timely manner.
- Escalate major issues or outages to management. Develops and maintains documentation. Perform all other duties and special projects as assigned.
Relevant Work Experience & Skills:
- 3-6 years’ experience with user provisioning technologies, application and/or database security administration.
- Understanding of user administration procedures
- Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security
- Familiarity and experience with SSO protocols such as SAML or OAuth and IDM platforms is beneficia
- Knowledge of Holman supported software, including Windows, mobile devices, Office, software distribution, Active Directory, and other tools.
Education:
- B.Tech and M.Tech (Computer Science) degree preferred.
Communicating/Planning:
- Strong verbal and written communication skills
- Strong research and presentation skills
- Strong interpersonal and customer service skills
- Ability to summarize and express information and ideas in a clear and organized manner
- Responds to non-standard requests; investigates with assistance from others as needed
- Takes personal responsibility for customer satisfaction and loyalty
- Works independently or with others within own area or department to achieve team goals
- Identifies and removes barriers to effective teamwork
- Offers support to other team members; follows through on commitments Applies emotional intelligence in responses and reactions
- Demonstrates consistency between words and actions
- Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
- Consistently earns trust, loyalty and respect of others
Organizing/Managerial Knowledge:
- Strong math, organization, critical thinking, and problem solving skills
- Proactive, organized approach to multitasking and prioritization
- Effectively manages time and consistently meets deadlines with some guidance from manager
- Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies
- Demonstrates accuracy, thoroughness and effectiveness in work
- Demonstrates attention to detail and commitment to doing quality work
- Adjusts quickly to new or changing assignments, processes and people
- Displays professionalism and remains composed when faced with challenges
- Learns from experience; modifies behavior to be more effective
- Recognizes one’s own strengths and opportunities for growth
- Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
- Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
- Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
- Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
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