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Job details:
About RAKSUL India:
RAKSUL India is a core engineering hub driving the evolution of RAKSUL’s global platforms. We focus on building scalable, platform-first systems that power RAKSUL’s businesses across markets. With an AI-native approach to software development, we emphasize strong design, architecture, and system thinking to deliver high-quality, high-impact products. Working closely with teams in Japan and Vietnam, RAKSUL India plays a key role in shaping platform strategy, accelerating development, and enabling the next phase of global growth. We are building a high-caliber engineering team that combines deep technical expertise with ownership and product thinking.
India Operations Lead (TA, HRBP &Business Ops)
Key Responsibilities:
- People operations (TA + HR Ops support):
- Execute end-to-end hiring for the India site (Sourcing, Interview Coordination, Offer generation)
- Support workforce planning, onboarding, and employee documentation via vendor partner
- Coordinate HR operations inputs (payroll data, compliance, statutory requirements) with vendors
- Coordinate performance cycle operations for the India site (goal-setting cadence, review logistics, documentation, calibration inputs) with India leadership, vendors, and Japan HQ
- Drive org health initiatives for the India site (pulse checks, onboarding feedback, engagement inputs) and propose/track improvement actions with India leadership and Japan HQ
- Support leadership with lightweight HRBP needs (role clarity, team structure inputs, performance/capability discussions, escalations)
- Support employee relations & issue management for India (triage concerns, ensure proper documentation, coordinate investigations/escalations with vendors and stakeholders, and track closure)
Finance ops & budgeting coordination:
- Coordinate payroll processing, reimbursements, tax/PF/ESI, and statutory labor compliance through vendors
- Job Description: India Operations Lead (TA, HRBP & Business Ops) 1
- Support budgeting, invoicing, vendor payments, and expense governance ensure policy adherence
- Drive spend approval workflows with Japan HQ for India expenses (create approval tickets/requests, track status, and follow up through closure)
- Track budget vs actuals across categories and validate vendor invoices/adjustments
Site operations (IT/infra/procurement/admin/travel):
- Coordinate vendor-led IT setup/support (laptops, network, security systems, asset management) aligned with global IT policies
- Oversee office administration, facilities coordination, procurement of supplies/services, and travel operations
- Establish scalable SOPs and governance frameworks suitable for a new and growing entity
Stakeholder & cross-cultural management:
- Act as a bridge between India teams, vendors, India leadership, and Japan HQ to ensure alignment and clarity
- Communicate progress, risks, and decisions with high transparency and cultural sensitivity
- Own policy rollout & change communication for India (localization, stake holder alignment, documentation updates, and Q&A enablement) in line with Japan HQ standards
Vendor governance (BOT model):
- Own day-to-day management of BOT vendors; ensure delivery against SOW,SLAs, and KPIs
- Run governance cadence (ops reviews, business reviews/QBRs) and drive service improvements
- Job Description: India Operations Lead (TA, HRBP & Business Ops) 2
- Manage commercial/contract compliance, audits, and issue escalation through resolution
Transition to in-house (Year 2):
- Define and execute a phased transition roadmap from vendor-led operations to in-house ownership
- Identify scope, timelines, success metrics, governance cadence, and risk mitigations
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