Website:
beatbox-fitness.com
Job details:
Company: BeatBox Fitness
Department: HR / Business Support
Employment Type: Full-Time
About the Role
BeatBox Fitness is looking for a highly organized, confident, and communication-driven HR & Franchise Support Executive who can support day-to-day HR activities while also acting as a key communication and coordination point for the business.
The ideal candidate should be comfortable handling phone calls, franchise enquiries, internal and external meetings, follow-ups, scheduling, documentation, and coordination with management and different teams.
This role requires someone who can communicate professionally, take ownership of follow-ups, manage multiple conversations at the same time, and ensure that important calls, meetings, and action items are never missed.
Key Responsibilities
Calls & Communication
- Handle incoming and outgoing business calls for BeatBox Fitness.
- Speak professionally with franchise prospects, candidates, vendors, employees, and other business contacts.
- Understand the purpose of each enquiry and direct or escalate it to the appropriate person.
- Make regular follow-up calls and ensure pending conversations are closed or moved to the next stage.
- Maintain professional communication through calls, WhatsApp, email, and other business channels.
Meetings & Follow-Ups
- Schedule and coordinate Zoom, Google Meet, and in-person meetings.
- Coordinate franchise discussions and management meetings.
- Send meeting confirmations and reminders.
- Attend meetings when required and prepare clear meeting notes.
- Record action items, responsible persons, and deadlines.
- Follow up with concerned team members until action items are completed.
- Maintain an organized meeting and follow-up tracker.
Franchise Support
- Handle initial franchise enquiries and understand basic prospect requirements.
- Schedule franchise consultation meetings with management.
- Follow up with prospective franchise partners after meetings.
- Share approved franchise presentations, documents, and information.
- Maintain accurate records of franchise leads and their current status.
- Ensure no potential franchise enquiry is missed due to lack of follow-up.
- Coordinate internally with management, marketing, finance, and operations regarding franchise prospects.
HR Coordination
- Assist with recruitment activities such as candidate calls, interview scheduling, and follow-ups.
- Coordinate interviews between candidates and hiring managers.
- Maintain recruitment trackers and candidate status updates.
- Support employee onboarding and basic HR documentation.
- Coordinate with employees regarding attendance, documentation, joining formalities, and HR-related requirements.
- Maintain organized employee and recruitment records.
Administrative & Management Support
- Maintain daily task and follow-up trackers.
- Coordinate between management and different teams.
- Prepare basic reports, Excel trackers, presentations, and meeting updates.
- Monitor important pending activities and remind responsible team members.
- Help management stay updated on important calls, meetings, recruitment activities, and franchise enquiries.
Required Skills
- Excellent spoken and written English communication is mandatory.
- Very confident and professional on phone calls.
- Strong interpersonal and relationship-management skills.
- Ability to conduct and coordinate professional business meetings.
- Excellent follow-up and coordination skills.
- Strong organizational and multitasking ability.
- Comfortable speaking with senior management, business owners, candidates, vendors, and customers.
- Good knowledge of Microsoft Excel, Word, Google Sheets, Google Drive, Gmail, and Google Calendar.
- Ability to prepare meeting notes and maintain accurate trackers.
- Basic understanding of CRM or lead-management systems is preferred.
- Ability to work independently and take ownership of assigned responsibilities.
Preferred Experience
- 1–5 years of experience in HR coordination, business support, customer relations, executive assistance, franchise support, inside sales, client coordination, or a similar role.
- Previous experience handling professional business calls and meetings is highly preferred.
- Experience in fitness, hospitality, retail, education, franchise, real estate, or service-based businesses will be an advantage.
Ideal Candidate
We are looking for someone who:
- Enjoys communicating with people.
- Is confident speaking on calls.
- Can professionally represent BeatBox Fitness.
- Does not hesitate to follow up multiple times when required.
- Keeps excellent records of conversations and meetings.
- Takes responsibility rather than waiting for constant instructions.
- Can manage multiple priorities without missing important tasks.
- Understands when to handle an issue independently and when to escalate it to management.
Key Performance Expectations
The person in this role will be expected to:
- Ensure all important calls and enquiries receive timely responses.
- Ensure meetings are properly scheduled and followed up.
- Keep franchise lead information updated.
- Maintain accurate HR and recruitment trackers.
- Ensure management receives clear updates on pending actions.
- Minimize missed calls, missed meetings, and forgotten follow-ups.
- Maintain professional communication with everyone representing BeatBox Fitness.
Click on Apply to know more.
