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Job details:
Salary : 28k
Experience : 1 to 3 years
Location : Bengaluru
Company Description CB TEAM is a growing organization in the payments sector, focused on delivering reliable and user-friendly payment solutions to a diverse customer base. The team works to ensure secure, efficient, and seamless transactions for individuals and businesses. CB TEAM values customer trust, clear communication, and responsive support as key elements of its payment services. The company encourages collaboration, continuous learning, and a problem-solving mindset among its team members.
Role Description The Customer Support Executive at CB TEAM is a full-time, on-site role based in Bengaluru. This role involves responding to customer inquiries through phone, email, and online channels, addressing issues related to payments, accounts, and transactions. The Customer Support Executive will troubleshoot basic technical problems, guide customers through processes, and escalate complex issues to appropriate internal teams. Daily responsibilities include maintaining detailed records of interactions, following up on unresolved cases, and ensuring timely resolution aligned with service standards. The role also includes contributing to customer feedback initiatives, identifying recurring issues, and supporting improvements in support processes and documentation.
Qualifications
- Strong skills in Customer Support and Customer Service, with the ability to handle inquiries professionally and empathetically.
- Experience in Customer Satisfaction, including managing expectations and ensuring positive resolution of issues.
- Proficiency in Online Support, managing chats or emails, and responding promptly through digital channels.
- Capability to provide Technical Support for payment-related issues, including basic troubleshooting and clear explanations.
- Excellent verbal and written communication skills in English; additional local language proficiency is an advantage.
- Ability to work on-site in Bengaluru, manage multiple tasks, and stay organized in a fast-paced environment.
- Comfort with using CRM tools, ticketing systems, and standard office software.
- Prior experience in payments, fintech, or customer-facing roles is preferred; a diploma or degree in any discipline is beneficial.
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