Starcrest India
Website:
starcrest.in
Job details:
Role Purpose
Responsible for developing, implementing, and overseeing comprehensive housekeeping training programs while ensuring operational excellence, compliance with hygiene and safety standards, and a high level of cleanliness across all facility areas. Proficiency in Kannada is a must
Salary Package: 7 to 8 LPA
Key Responsibilities
1. Training & Development
- Design, implement, and update training programs for new and existing housekeeping staff.
- Conduct regular sessions on cleaning protocols, hygiene standards, equipment operation, PPE usage, and chemical handling (MSDS compliance).
- Assess training effectiveness and modify content for continuous improvement.
- Maintain accurate records of attendance, assessments, and certifications.
- Training sessions on Standardization across Locations
- Preparing 52 weeks training calendar
- Training staff by showing PPT and on-the-job training
2. Operational Oversight
- Supervise day-to-day housekeeping operations across all facility areas.
- Ensure tasks are completed per established SOPs and SLAs.
- Conduct routine inspections of floors, workstations, washrooms, pantry spaces, staircases, and common areas.
- Collaborate with the Service Lead to assign responsibilities and monitor task completion.
3. Quality & Compliance
- Perform regular audits to ensure cleanliness, hygiene, and adherence to statutory regulations.
- Maintain compliance with company policies, health & safety norms, and local authority requirements.
- Prepare snag lists, track progress, and ensure timely closure.
- Identify and implement corrective and preventive actions for recurring issues.
4. Inventory & Resource Management
- Monitor usage of cleaning materials, chemicals, and equipment.
- Coordinate with procurement for timely replenishment.
- Train and guide staff on efficient equipment use and maintenance.
5. Communication & Coordination
- Act as the communication link between housekeeping teams, facility management, and other departments.
- Promptly escalate and follow up on critical issues with management.
- Prepare and share weekly/monthly housekeeping performance reports.
6. Customer / Employee Experience
- Uphold high standards of facility cleanliness to enhance user satisfaction.
- Address and resolve feedback or complaints promptly.
- Support continuous improvement in workplace hygiene and presentation.
7. Safety & Emergency Preparedness
- Conduct training sessions on emergency response (fire safety, evacuation, and first aid).
- Ensure all emergency exits, routes, and signage are clean, visible, and accessible.
- Coordinate and lead periodic safety drills with the facilities and safety teams.
Qualifications & Experience
- Bachelor’s degree or diploma in Hospitality Management / Facility Management / related field.
- Minimum 5–8 years of experience in housekeeping or facility management, with a focus on training and operations.
- Strong knowledge of cleaning techniques, safety standards, and statutory compliance.
- Excellent communication, team leadership, and organizational skills.
Key Competencies
- Training & Coaching Skills
- Quality & Compliance Orientation
- Attention to Detail
- Problem Solving & Decision Making
- Interpersonal & Coordination Skills
- Safety Awareness
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