Four Seasons Hotels and Resorts
Website:
fourseasons.com
Job details:
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.
Basic Function
- To ensure the cleaning and supplying of guest units and the comfort of all guests as set by the procedures and standards.
Role and Responsibilities
- Clean Guest areas likewise guest rooms, guest corridors, guest landing, stair case etc. following the established procedures and Four Seasons standards. Has a set number of occupied rooms to clean during a shift. Removes used towels and replaces them with clean ones from the Linen Closet. Wipes down any wet services in the bathroom. Folds any clothing left in room and places it in appropriate spot. Removes Room Service trays, dishes and carts to service landings. Closes drapes, reduces lighting, turn music on softly and prepares bed. Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens. Prepares unoccupied rooms for turndown for arriving guests. Performs duties in occupied rooms and late check-out rooms when needed.
- Adhere to the established standard of safety, fire regulations, and department procedures and policies.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
- Remove all garbage and recyclable items and place in the appropriate bins inside the service area. Keep service areas neat and tidy, clean and keep all HK tools and equipment’s during the day and before closing the shift.
- Report any damages or repairs and maintenance needed to Housekeeping.
- Report any items found in check-out units to Security and Housekeeping.
- Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times.
- Report to work on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time.
- Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Desk Attendant and House Attendant.
Knowledge And Skills
Education: Hotel Management Degree preferred
Experience: Housekeeping experience preferred
Skills
Skills and Abilities:
- Ability to read and speak English in a clear manner.
- Must have an eye for detail
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