Fairmont Hotels & Resorts
Website:
fairmont.com
Job details:
Company Description
Fairmont Mumbai
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job Description
Position Overview
The Assistant Manager – Housekeeping is responsible for supporting the Housekeeping Manager in delivering exceptional cleanliness, comfort, and luxury experiences throughout the hotel. This role ensures that all guestrooms, public areas, back-of-house areas, and colleague facilities consistently meet Fairmont brand standards and exceed guest expectations. The incumbent will lead and develop housekeeping colleagues while maintaining operational excellence, quality assurance, and cost efficiency.
Key Responsibilities
Operational Excellence
- Assist in managing the day-to-day operations of the Housekeeping Department.
- Ensure all guestrooms, suites, public areas, and back-of-house areas are maintained to the highest luxury hospitality standards.
- Conduct routine inspections to ensure compliance with Fairmont brand standards and cleanliness benchmarks.
- Coordinate closely with Front Office, Engineering, and Laundry teams to ensure seamless guest experiences.
- Monitor room status and occupancy levels to maximize operational efficiency and guest satisfaction.
- Address guest requests, concerns, and service recovery situations promptly and professionally.
Team Leadership & Development
- Supervise, mentor, and motivate housekeeping colleagues to deliver exceptional service.
- Conduct daily briefings, training sessions, and performance coaching.
- Support recruitment, onboarding, and talent development initiatives.
- Promote a culture of engagement, teamwork, and continuous improvement.
- Ensure adherence to grooming, appearance, and luxury service standards.
Quality & Brand Standards
- Uphold Fairmont's luxury service philosophy and housekeeping standards.
- Ensure guest rooms and public spaces reflect the elegance and sophistication expected of a luxury hotel.
- Monitor guest feedback, quality scores, and audit results, implementing corrective actions as required.
- Participate in departmental audits and quality assurance programs.
Inventory & Cost Management
- Monitor inventory levels of linens, guest amenities, cleaning supplies, and operating equipment.
- Assist in managing departmental expenses and minimizing wastage.
- Ensure proper handling, storage, and usage of cleaning chemicals and equipment.
- Support inventory counts and stock control procedures.
Health, Safety & Sustainability
- Ensure compliance with all health, hygiene, safety, and fire regulations.
- Promote safe working practices within the department.
- Support Fairmont’s sustainability initiatives, including water conservation, waste reduction, and responsible resource management.
- Ensure compliance with company policies and statutory requirements.
Qualifications
Qualifications & Experience
- Degree or Diploma in Hotel Management, Hospitality Management, or a related discipline.
- Minimum 4–6 years of Housekeeping experience in luxury or upscale hotels, with at least 1–2 years in a supervisory capacity.
- Strong understanding of luxury housekeeping operations and guest service standards.
- Proficiency in Microsoft Office and hotel operational systems.
- Pre-opening experience will be an added advantage.
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