UDAAN Hotels & Resorts
Website:
udaanhotels.com
Job details:
JOB DESCRIPTION
Executive / Senior Executive – Hotel Training
Company:
Udaan Hotels & Resorts
Location:
North East India (Extensive Travel Required)
Designation:
Executive / Senior Executive
About the Role
Udaan Hotels & Resorts is seeking a dynamic and passionate Hotel Trainer to enhance service standards, operational efficiency, and employee development across all properties. This role requires extensive travel across our hotels in Gangtok, Darjeeling, Lachung, Pelling, and Siliguri to train teams, conduct audits, and ensure consistent guest experience standards.
Key Responsibilities
- Conduct induction, orientation, refresher, and on-the-job training for hotel employees across properties.
- Train teams on Standard Operating Procedures (SOPs), service standards, grooming, guest handling, upselling, and complaint management.
- Conduct operational, hygiene, and service quality audits to ensure compliance with brand standards.
- Identify skill gaps, implement development plans, and coach employees, supervisors, and team leaders.
- Develop and update training materials, SOPs, assessments, and operational checklists.
- Monitor guest experience standards and drive continuous improvement initiatives across all hotels.
- Submit audit and training reports, track action plans, and support operational excellence initiatives.
- Travel extensively across Udaan Hotels & Resorts properties to ensure consistent training and service delivery.
Desired Candidate Profile
- Graduate / Diploma in Hotel Management or Hospitality Management.
- 2–3 years of experience as a Hotel Trainer or in hotel operations as a Team Leader / Supervisor with reputed hotel chains.
- Strong knowledge of hotel operations, SOPs, service standards, hygiene, and guest experience management.
- Excellent communication, training, coaching, and presentation skills.
- Experience in audits, training delivery, and content development.
- Willingness to travel extensively across North East India.
Why Join Udaan Hotels & Resorts?
If you are passionate about developing people, building operational excellence, and creating a lasting impact, join us and become a part of our growth journey across the North East.
Click on Apply to know more.
