CVSYNK
Website:
cvsynk.com
Job details:
We are hiring for a premium beachfront resort in North Goa.
Our client is a luxury property set directly on the sands of one of North Goa's quietest and most exclusive stretches of coastline. Think 90-plus rooms and suites with private terraces and sea or pool views, a palm-fringed pool, and beach bars and dining spaces that run from early morning to late evening by the water. The setting is green, peaceful and a world away from the busier beaches further south.
The owners run the property on one principle: every guest should feel personally looked after from arrival to departure. That standard needs a team that has already lived it.
Who we are looking for:
Professionals with experience in luxury 5-star or 7-star hotels. People who understand anticipatory service, attention to detail and the discipline behind effortless hospitality.
Role Overview
The General Manager will provide comprehensive leadership across all operational, financial, and strategic aspects of the property—overseeing front office, F&B, housekeeping, maintenance, and administrative functions—to maximize profitability, drive guest satisfaction, and uphold brand standards.
Key Responsibilities
Strategic & Business Leadership
- Lead overall property operations, aligning departmental goals with business objectives and growth targets.
- Drive revenue-generating strategies, yield management, and occupancy initiatives in coordination with sales and marketing teams.
- Act as the primary brand ambassador, building strong relationships with key stakeholders, corporate partners, and VIP guests.
Financial Management & P&L Accountability
- Own the annual budget, financial forecasting, and P&L performance, monitoring revenue streams and cost controls closely.
- Review daily, weekly, and monthly financial metrics (RevPAR, ADR, GOP, OPEX) to implement corrective actions against variances.
- Optimize operational efficiency and capital expenditure without compromising service quality.
Operations & Quality Assurance
- Ensure seamless cross-functional coordination across front-of-house and back-of-house departments.
- Conduct regular property inspections to maintain uncompromising standards in hygiene, safety, maintenance, and guest services.
- Monitor guest feedback channels (online reviews, direct comments) and drive immediate service recovery and long-term quality enhancements.
Team Leadership & Talent Development
- Mentor and lead department heads, fostering a high-performance culture focused on accountability and professional growth.
- Oversee talent acquisition, retention strategies, performance appraisals, and structured training programs across teams.
- Ensure labor productivity matches business demands through effective shift and staffing optimization.
Compliance, Risk & Safety Management
- Guarantee strict adherence to statutory compliances, local regulations, licensing, fire safety, and FSSAI standards.
- Maintain robust crisis management protocols, emergency preparedness, and internal audit readiness.
Required Skills & Competencies
- 10–15 years of progressive hospitality background, with proven leadership tenure as a General Manager or Hotel Manager
- Comprehensive expertise in P&L management, budget planning, and revenue optimization
- Exceptional leadership, stakeholder management, and cross-functional communication skills
- Strong command over property management systems (PMS), OTA channels, and financial analytics software
- Proven crisis management capability and high emotional intelligence under pressure
If you have built your career in premium properties and want to bring that standard to one of Goa's most beautiful beachfront addresses then do apply.
Click on Apply to know more.
