The Postcard Hotel
Website:
postcardresorts.com
Job details:
About Postcard Hotels & Resorts:
Postcard Hotels & Resorts is redefining luxury hospitality through deeply personal experiences, exceptional design, and a strong connection with the destination. Our resorts are designed for guests who seek thoughtful, intuitive service and an authentic sense of place.
We are looking for an Assistant Resort Manager who thrives in an entrepreneurial environment and is ready to take ownership of the complete resort operation.
The Opportunity:
This is a high-impact leadership role for a high-energy, high-agency hospitality professional who doesn't wait to be told what needs to be done.
The Assistant Resort Manager will work closely with the Resort leadership team and will be expected to take charge of the day-to-day operations of the entire resort, ensuring that every aspect of the guest experience and operational delivery reflects Postcard's standards of luxury and excellence.
We are looking for someone who sees opportunities, takes initiative, solves problems independently, and has the confidence and maturity to make decisions on the ground.
Key Responsibilities:
- Own the day-to-day operations of the resort, ensuring seamless functioning across departments.
- Deliver an exceptional, highly personalised luxury guest experience.
- Lead, coach, and motivate teams to consistently deliver high service standards.
- Be hands-on and visible, proactively identifying and resolving operational issues.
- Ensure strong coordination across Rooms, F&B, Housekeeping, Guest Experience, Recreation, Spa, and other functions.
- Build a culture of ownership, accountability, service excellence, and continuous improvement.
- Monitor guest feedback, operational performance, service standards, and commercial outcomes.
- Take charge during challenges with calm, decisive leadership.
- Build strong relationships with guests, teams, local communities, and destination partners.
- Create authentic guest experiences rooted in the resort's natural surroundings and destination.
What We Are Looking For:
High Agency Is Non-Negotiable
We are looking for someone who:
- Takes complete ownership and doesn't wait for instructions.
- Is energetic, proactive, and has a strong bias for action.
- Is hands-on, visible, and comfortable making decisions independently.
- Identifies what needs to be done and gets it done.
- Thrives in dynamic, entrepreneurial resort environments.
- Is a strong people leader with excellent communication and problem-solving skills.
Experience & Qualifications:
- Luxury hospitality experience is mandatory.
- Experience in a luxury hotel, resort, or boutique resort is strongly preferred.
- Boutique or independent resort experience is an added advantage.
- Strong understanding of luxury service and guest experience.
- Proven ability to lead multi-functional teams.
- Strong operational, interpersonal, and commercial acumen.
- A genuine love for nature, the outdoors, and destination-led hospitality is highly desirable.
Why Join Postcard?
An opportunity to play a key leadership role in shaping a distinctive luxury resort experience.
- Lucrative and competitive compensation
- Employee Stock Options (ESOPs)
- Significant autonomy and decision-making responsibility
- Exposure to a distinctive, growing luxury hospitality brand
- Strong career growth and leadership opportunities
- Opportunity to work in beautiful, nature-led destinations
If you are high-energy, high-agency, and believe great hospitality starts with taking ownership - we'd love to hear from you.
Join Postcard Hotels & Resorts and help us redefine luxury hospitality.
Click on Apply to know more.
