Uniglobe Focus Travel and Tours
Website:
uniglobefocustravel.in
Job details:
Holiday Packages Sales & Operations Manager – Holidays Division
Location: Jubilee Hills
Role: Full time | Work From Office Only
We're hiring a Sales & Operations Manager to lead our Holidays Division.
Are you a travel industry leader who lives for crafting unforgettable itineraries, closing high-value bookings, and building a team of destination experts? We're looking for a Travel Manager to own the end-to-end performance of our Holidays business — from sales conversion to supplier partnerships to customer delight.
This isn't just a sales role. You'll be the custodian of our holiday brand: ensuring every itinerary is better than the last, every customer interaction reflects excellence, and our product stays ahead of market trends.
What You'll Do
Drive Sales & Conversions
- Convert high-value inquiries into confirmed bookings and coach the team on sales strategy and objection handling
- Own conversion performance, response times, and follow-up discipline across the department
Own Query Management
- Maintain full visibility over every inquiry in the pipeline
- Personally handle VIP clients, complex itineraries, new destinations, and strategic accounts
Craft Best-in-Class Itineraries
- Continuously refine itineraries to reflect evolving traveler preferences
- Introduce unique experiences, hidden gems, and offbeat attractions that set us apart
Stay Ahead of the Market
- Track global travel trends, competitor offerings, and emerging destinations
- Research and launch new destinations before the competition does
Build & Coach the Team
- Run structured training sessions and destination knowledge-building programs
- Develop destination specialists and improve team conversion rates
Manage Supplier & Partner Relationships
- Negotiate rates and exclusive benefits with DMCs, hotels, airlines, and cruise partners
- Build relationships with tourism boards for marketing support and co-promotions
Champion the Customer Experience
- Monitor feedback and NPS, and turn insights into service improvements
- Act as the final escalation point for service failures and travel disruptions
Deliver on the Numbers
- Drive revenue growth while protecting margins
- Own pricing strategy and operational efficiency for the division
What We're Looking For
- Proven experience in travel Packages/holiday sales leadership, ideally managing a team of travel consultants
- Strong track record in itinerary design, end to end destination knowledge, and supplier negotiation
- Excellent client-facing skills, with experience handling high-value/VIP accounts
- A data-driven approach to conversion, margins, and team performance
- A natural coach and mentor who can build destination expertise within a team
- Calm, solutions-first approach to escalations and crisis management
Why Join Us
- Lead a high-visibility division with real ownership over strategy and P&L
- Shape new destinations and products from the ground up
- Work with a team that's passionate about crafting exceptional travel
Click on Apply to know more.
