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Job details:
🔥 Job Title: Customer Care Associate - Mortgage Voice Process
💼 Experience Required: 1 to 10 Years
📍 Location: Bangalore (Work from Office)
⚠️ MANDATORY CRITICAL MATCH CRITERIA (READ FIRST):
✅ Experience: 1 to 10 years of direct international/domestic voice process experience in customer service.
✅ Education: Graduate preferred. Undergraduates must have a minimum of 1 year of voice call center experience.
✅ Core Skills: Inbound customer service, complaint resolution, loan/mortgage servicing, and autodialer management.
✅ Software/Tools: Servicing systems, CRM databases, and autodialing systems.
✅ Communication: Exceptional verbal and written English communication skills (No exceptions).
✅ Logistics: 100% Work-from-Office in Bangalore | Night Shift (6:30 PM to 3:30 AM IST) | Split off/Rotational off (5-day work week) with 2-way free cab transport.
➡️ Position Overview
Handle borrower inquiries and loan-related customer service interactions within a US night-shift environment. Deliver high-quality customer experiences by managing loan records, resolving borrower concerns, and operating within strict compliance guidelines.
💼 Core Responsibilities
✔️ Inbound Customer Support: Manage incoming borrower inquiries regarding loan servicing with accuracy and professionalism.
✔️ Data & Record Management: Update and maintain loan information in servicing databases accurately.
✔️ Issue & Complaint Resolution: Assess borrower concerns and apply critical judgment to resolve or escalate issues effectively.
✔️ Outreach Operations: Utilize autodialing tools efficiently while adhering to quality, compliance, and contact targets.
✔️ Process Improvement: Identify workflow enhancements to optimize service delivery and operational efficiency.
How to Apply
🚨 If you meet the requirements and are interested in this opportunity, please email your resume to sandesh@amrapalisolutions.in, mentioning your Current CTC, Expected CTC, and Notice Period. Alternatively, click the "Apply" button directly on this platform.
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