z47
Website:
z47.com
Job details:
HEAD OF COLLECTIONS
(Build and scale the collections engine for a fast-growing MSME-focused NBFC)
Company: A Delhi-NCR-headquartered, RBI-registered NBFC (MSME lending)
Location: Gurugram — work from office set up
Experience: 10–15+ years
Compensation: Competitive - details will be shared with shortlisted profiles
ABOUT THE COMPANY
A Delhi-NCR-headquartered, technology-enabled NBFC on a mission to expand access to credit for India's underserved MSMEs and small businesses — combining a strong branch network with data-driven underwriting and a seamless digital experience. In just over four years, the company has scaled to roughly ₹750 Cr AUM, 150+ branches across 8 states, and six lending verticals, backed by a seasoned leadership team and marquee institutional investors.
It's a financial-inclusion story with genuine momentum, strong governance (Gold-level client-protection certified), and an award-winning, data-driven build. As the book scales, portfolio quality becomes mission-critical - and this role owns it.
THE ROLE
We're looking for a Head of Collections to build and scale the collections function across digital and field channels. You'll drive portfolio quality, reduce delinquencies, optimise recoveries, and build a high-performing collections organisation - all while balancing customer experience and regulatory compliance.
KEY RESPONSIBILITIES
- Own collections strategy across early, mid, and late-stage buckets.
- Drive portfolio performance through data-led interventions, segmentation, and channel optimisation.
- Build and manage agency and field collections networks with strong governance.
- Partner closely with Risk, Credit, Product, Operations, and Technology to lift collection efficiency.
- Design scalable processes, dashboards, and KPIs to improve recoveries and minimise credit losses.
- Build and lead a high-performing collections team.
IDEAL PROFILE
- 10–15+ years of collections experience in NBFCs, fintechs, banks, or digital-lending businesses.
- Strong grounding in retail / MSME lending and the end-to-end collections lifecycle.
- Experience managing large portfolios, external agencies, and technology-driven collections.
- Proven track record of improving collection metrics while keeping practices customer-centric and compliant.
- Strong analytical, operational, and people-leadership skills.
Click on Apply to know more.
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