GoodSpace
Website:
goodspace.ai
Job details:
Location: Gurugram
Experience: 10–15 Years
CTC: ₹18 LPA
Employment Type: Full-time
Travel: PAN India as required
Reporting To: Chief Operating Officer
Role Overview
We are looking for a Head of Administration to take complete ownership of administration, facilities, security, vendor management and store expansion across a large multi-location retail network.
This is a hands-on leadership role focused on national retail expansion, ensuring new stores are opened on time, existing stores operate smoothly, and people, assets, stock and cash remain secure.
Key Responsibilities
1. Store Expansion & Rollout
- Own end-to-end administration for new store openings across India.
- Manage site readiness, fit-outs, utilities, statutory requirements, security installations and vendor mobilisation.
- Develop standard store-opening checklists, timelines, specifications and cost models.
- Manage store relocation, renovation and closure with minimum business disruption.
- Track rollout timelines, risks and budgets and report progress to senior management.
2. Security & Incident Management
- Own physical security across all stores, including security agencies, CCTV, alarms, access control, safes and strong rooms.
- Establish and enforce security SOPs across locations.
- Manage theft, loss, police cases, FIRs, disputes and other critical incidents.
- Act as the primary escalation point for serious branch incidents.
- Maintain incident MIS and identify recurring security risks.
3. Facilities & Administration
- Oversee housekeeping, maintenance, utilities, transportation and other facility services.
- Ensure all stores remain operational with minimum downtime.
- Manage AMC contracts and service providers.
- Establish preventive maintenance and audit processes.
4. Leasing & Property Management
- Manage landlords, property owners and brokers for new and existing locations.
- Handle lease negotiations, renewals, escalations, exits and property-related issues.
- Maintain lease records and ensure timely action on expiries and contractual obligations.
5. Vendor & Procurement Management
- Lead vendor identification, onboarding, negotiation and performance management.
- Build and manage a reliable vendor network across multiple cities.
- Negotiate commercial terms and optimise vendor costs.
- Ensure timely execution of projects and services.
6. Budget & Cost Control
- Own the administration and store-opening budgets.
- Develop cost estimates for new stores and monitor actual vs. budget.
- Track administration cost per store and identify cost-saving opportunities.
- Ensure proper approval and documentation of administrative expenditure.
7. Team Leadership & Governance
- Lead the central administration, facilities, IT infrastructure support and vendor/procurement teams.
- Build regional administration teams as the network expands.
- Develop and implement administration SOPs and policies.
- Conduct regular branch audits and ensure closure of identified gaps.
- Prepare daily, weekly and monthly administration MIS for senior management.
Key Requirements
- 10–15 years of experience in Administration, Facilities, Retail Operations Support or a related function.
- At least 4 years of leadership experience managing administration across multiple locations/cities.
- Proven experience in multi-city retail store expansion and rollout.
- Experience managing a large network of retail outlets/branches.
- Strong hands-on experience in physical security, asset protection and incident management.
- Experience handling police cases, FIRs, theft/loss cases and local authorities.
- Strong exposure to leasing, landlords and property management.
- Experience managing vendors, AMC contracts, facilities and procurement.
- Proven budget ownership and cost-control experience.
- Experience leading distributed/regional teams.
- Strong communication and negotiation skills.
- Fluent in Hindi and English.
- Willingness to travel extensively across India.
Preferred Background
Candidates from the following sectors would be particularly relevant:
- Jewellery / Precious Metals
- Retail
- Banking / Financial Services
- Cash Management / Cash Logistics
- High-value Asset Businesses
- Large Multi-location Retail Operations
- Security & Asset Protection
Not Suitable For This Role
- Single-site Administration Managers
- Single-city Facilities Managers without multi-city exposure
- Corporate office administration profiles
- Candidates who have only coordinated store rollouts but have not personally owned execution
- Candidates without significant retail/multi-location operations experience
Success in the Role
The successful candidate will be expected to:
- Deliver new store openings on schedule and within budget
- Build a standardised store-opening process
- Maintain strong security and asset-protection standards
- Reduce recurring theft, loss and operational incidents
- Keep administration and facility costs under control
- Ensure leases, AMCs and vendor contracts are managed proactively
- Build a scalable regional administration structure
- Establish strong SOPs, audits and MIS across the network
Click on Apply to know more.
