The Carlton - Kodaikanal
Website:
carlton-kodaikanal.com
Job details:
Company Description The Carlton is Kodaikanal’s only five-star hotel, set on the banks of the scenic Kodai Lake amid tranquil hills. The property features expansive terrace gardens overlooking the lake, creating a serene environment for guests and team members alike. With 91 well-appointed rooms, including suites and cottages, The Carlton is known for spacious, luxurious accommodation and attentive service. Guests can enjoy multiple dining options, from fine dining at The Silver Oak to casual experiences at The Hearth and The End of The Road bar. Team members at The Carlton contribute to a high-end hospitality experience rooted in elegance, comfort, and personalized service.
Role Description This is a full-time, on-site Guest Services Associate – Front Office Assistant role based at The Carlton in Tamil Nadu, India. The Guest Services Associate will welcome and check in guests, manage check-out procedures, and provide information about hotel services, local attractions, and dining options. Daily responsibilities include handling front desk operations, answering phone calls, managing guest inquiries, and coordinating appointment scheduling for guest services or activities. The role involves processing reservations, maintaining accurate guest records, and managing administrative and clerical tasks related to front office operations. The Guest Services Associate will work closely with other departments to ensure seamless guest experiences, resolve concerns promptly, and maintain a professional, courteous demeanor at all times.
Qualifications
- Strong Interpersonal Skills to interact professionally with guests and team members and build positive relationships.
- Effective Phone Etiquette for handling calls, responding to guest inquiries, and managing reservations with clarity and courtesy.
- Proficiency in Appointment Scheduling for guest services, activities, and coordinating front desk calendars.
- Experience in Administrative Assistance and Clerical Skills, including record keeping, data entry, and document handling.
- Excellent verbal and written communication skills in English; additional local language skills are an advantage.
- Customer service mindset with the ability to handle guest concerns calmly and efficiently.
- Basic computer literacy and familiarity with hotel management or reservation systems preferred.
- Prior experience in front office, guest services, or hospitality roles is an asset.
- Flexibility to work shifts, weekends, and holidays as required in a hotel environment.
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