Somara Wellness
Website:
somarawellness.com
Job details:
Company Description Somara Wellness is a leading wellness destination in Hyderabad, dedicated to holistic well-being of the body, mind, and one’s ideal self. Recognized as the No.1 spa brand in Hyderabad on TripAdvisor, the company is known for its high-quality service and exceptional guest experience. Somara Wellness offers a lifestyle-focused approach to wellness, going beyond traditional spa services to help guests feel and live better. Team members join a guest-centric environment that values professionalism, empathy, and continuous improvement in service standards. Working here means contributing to meaningful wellness experiences for a loyal and growing clientele.
Role Description The Guest Relations Executive – Spa is a full-time, on-site role based in Hyderabad. This role includes welcoming guests, managing check-ins and check-outs, handling reservation calls and inquiries, and coordinating appointment schedules. The Guest Relations Executive will provide personalized information about spa services, packages, and promotions, while ensuring a seamless and pleasant guest experience from arrival to departure. Daily responsibilities also involve handling billing, maintaining accurate guest records, responding to feedback, and working closely with therapists and the operations team to ensure smooth service delivery. The role includes supporting basic sales activities, such as recommending suitable treatments, upselling packages, and assisting with membership or loyalty programs, always maintaining a professional and courteous demeanor.
Qualifications
- Candidates should possess strong Guest Relations and Customer Service skills, with a focus on hospitality and creating memorable guest experiences.
- Candidates should possess excellent Communication skills, including clear verbal communication in English and local languages, and professional telephone etiquette.
- Candidates should possess Sales skills, including the ability to suggest appropriate services, promote packages, and support membership or loyalty programs.
- Candidates should possess Receptionist Duties capabilities, such as managing front desk operations, handling bookings, scheduling appointments, and processing payments accurately.
- Prior experience in hospitality, spa, wellness, or related customer-facing roles is preferred.
- Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Comfort with basic computer systems and booking software.
- Willingness to work flexible hours, including weekends and holidays, as per spa operations.
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