Roswalt Realty
Website:
roswalt.com
Job details:
Role Overview
Roswalt Realty is looking for a smart, polished, confident and highly presentable Guest Relations Executive (GRE) for our premium residential project, Roswalt Ryla – Bandra West. The role will be responsible for creating an exceptional first impression, managing client interactions at the sales gallery/site, and delivering a premium hospitality experience to HNI/UHNI clientele.
Key Responsibilities
- Welcome and assist clients, guests and channel partners visiting the project.
- Ensure a premium and professional guest experience from arrival to departure.
- Coordinate client appointments, meetings, property presentations and site visits.
- Understand basic project details and confidently provide initial information to clients.
- Coordinate with the Sales and Sourcing teams for smooth client handovers.
- Manage the reception/front desk and maintain high presentation standards at all times.
- Handle client queries professionally and ensure timely coordination with the concerned team.
- Maintain visitor records, appointment schedules and basic client databases.
- Coordinate hospitality arrangements for client meetings and important visits.
- Ensure the sales gallery/reception area remains organized, presentable and client-ready.
Candidate Requirements
- Excellent English communication and interpersonal skills.
- Smart, confident, polished and well-groomed personality.
- Strong client-handling and relationship-building skills.
- Professional etiquette with a warm and welcoming approach.
- Ability to interact confidently with HNI/UHNI clients and senior professionals.
- Strong coordination and multitasking abilities.
- Experience in Luxury Real Estate, Hospitality, Aviation, Luxury Retail or Premium Customer Service will be preferred.
- Basic knowledge of MS Office and client/visitor management systems.
Ideal Candidate
We are looking for someone who understands that in luxury real estate, the client experience begins before the sales conversation starts. The ideal candidate should represent the brand with confidence, sophistication, professionalism and exceptional service standards.
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