Website:
onestorylab.com
Job details:
NOTE: Candidates who have worked at Nutrition Centres, Beauty Centres, Spas, Dermatology clinics, or similar premium wellness/healthcare environments will be considered a strong fit.
Role & Responsibilities
- Manage all front-desk operations: greet walk-ins, handle incoming calls, route inquiries efficiently, and maintain accurate daily visitor logs.
- Process bookings, manage calendars, coordinate meeting rooms, and ensure seamless guest flow for both internal teams and external clients.
- Operate and troubleshoot office systems—including CRM platforms, visitor management tools, and internal communication platforms (e.g., Teams, Slack).
- Escalate urgent issues to relevant departments and follow up to ensure timely resolution, serving as the central point of coordination.
- Maintain a clean, branded, and professional front office environment—ensuring supplies, signage, and technology are always prepared for high-quality client experiences.
- Support administrative tasks such as mail handling, office supply coordination, and vendor liaison specifically for front-office operations.
Skills & Qualifications
Must-Have
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with CRM software (Salesforce, Zoho, or similar)
- Familiarity with visitor management systems (e.g., Receiving, Envoy, or equivalent)
- Comfort with multi-line phone systems and call handling protocols
- Strong communication skills using Microsoft Teams / Slack
- Experience with Google Workspace (Gmail, Docs, Calendar, Drive)
Preferred
- Experience in luxury hospitality, premium wellness centers, or high-end client-facing environments
- Basic understanding of concierge services or corporate office protocols
- Familiarity with bilingual communication (English + Hindi/Marathi) is a plus
Skills: communication,office,front office,management
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