zivaya wellness pvt. ltd
Website:
zivayaspa.com
Job details:
Job Title: Guest Relations Executive – Wellness (Night Shift)
Location: Le Meridien, Gurgaon
About the Role
We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside Le Meridien at Gurgaon. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.
Key Responsibilities:
Guest Engagement & Sales
● Proactively approach and greet guests in the lobby with confidence and warmth
● Introduce guests to our wellness services, express therapies, and special offers
● Generate sales by converting walk-in guests through persuasive communication and relationship-building
● Upsell and cross-sell services based on guest needs, time availability, and preferences
● Maintain a strong presence in the lounge to maximize visibility and walk-in conversions
Revenue Generation & Promotions
● Consistently work towards daily and monthly sales targets
● Support cross-promotions with other outlets of the hotel to drive additional footfall
● Assist in executing in-lounge promotions, offers, and campaigns
● Capture guest interest efficiently
Guest Experience & Brand Representation
● Deliver a warm, premium, and professional guest experience at all times
● Act as the first point of contact and brand ambassador for the wellness outlet
● Address basic guest queries and be a single point of contact
● Ensure the outlet ambience, hygiene, and presentation meet high service standards
Operational Support
● Coordinate with therapists/staff to ensure smooth guest flow
● Support appointment scheduling and service readiness
● Follow SOPs related to service standards, hygiene, and airport compliance
Desired Profile
● Strong people skills with confidence in initiating conversations with guests
● Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
● Comfortable approaching guests and actively promoting services
● Excellent communication skills in English; additional languages are a plus
● Well-groomed, presentable, and professional demeanor
● Responsible, disciplined, and dependable
● Very strong sense of ownership and detailed oriented
● Ensuring world-class product and service delivery
Work Environment & Flexibility
● Willingness to work flexible shifts
● Ability to perform in a fast-paced hotel environment
Compensation
● Fixed salary plus very attractive performance-linked incentives
● High earning potential for strong sales performers
Preferred Criteria
● Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
● Non-smokers preferred
● Detailed Oriented
Interested candidates can forward your resumes on hr3@zivayawellness.com
Click on Apply to know more.