Access Healthcare Services
Website:
accesshealthcare.com
Job details:
Client Consultant – Client Relations & CSR
Job Summary
We are seeking a proactive and relationship-driven Client Consultant to manage and
strengthen client relationships while supporting the planning and execution of Corporate
Social Responsibility (CSR) initiatives. The ideal candidate will ensure exceptional client
service, drive customer retention, coordinate seamlessly with internal teams, and
contribute to impactful CSR programs that align with the organization's values and business
objectives.
Key Responsibilities
Client Relationship Management
• Build, nurture, and maintain long-term client relationships to ensure high customer
satisfaction and repeat business.
• Serve as the primary point of contact for clients, addressing inquiries, concerns,
and service-related issues promptly.
• Coordinate with internal teams to ensure the smooth execution and timely delivery
of client projects.
• Gather and analyze client feedback to identify improvement opportunities and
enhance service quality.
• Develop and implement innovative strategies to improve client retention and service
delivery.
• Research industry trends and competitor activities to identify opportunities for
business growth and customer engagement.
• Collaborate with cross-functional teams to develop client-centric solutions and
enhance the overall customer experience.
• Escalate client concerns and feedback to relevant stakeholders and ensure timely
resolution.
Corporate Social Responsibility (CSR)
• Plan, coordinate, and execute CSR initiatives in collaboration with internal teams
and external partners.
• Build and maintain strong partnerships with NGOs, educational institutions, and
community organizations.
• Organize and manage employee volunteering programs to encourage participation
in CSR activities.
• Lead the end-to-end execution of CSR campaigns, events, and community
engagement programs.
• Monitor, measure, and report the impact and outcomes of CSR initiatives to
management.
• Ensure all CSR activities align with organizational values, business objectives, and
statutory compliance requirements.
• Collect feedback from stakeholders and participants to continuously improve CSR
programs.
• Promote CSR initiatives internally to enhance employee engagement and externally
to strengthen the organization's brand reputation.
Experience and Qualification
Education
• Bachelor’s degree in Hospitality Management, social work or a related field.
• Additional certifications in Client Relationship Management, CSR, or Project
Management will be an added advantage.
Experience
• 4–8 years of experience in Client Servicing, Customer Relationship Management,
Account Management, Hospitality, or CSR coordination.
• Experience in managing client communications and coordinating with multiple
stakeholders is preferred.
• Exposure to planning and executing CSR initiatives or community engagement
programs will be an added advantage.
• Candidates with prior experience as Cabin Crew or from the Hospitality industry will
have an added advantage, given their strong customer service orientation,
relationship management, communication, and stakeholder engagement skills.
Key Skills
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and influencing abilities.
• Customer-centric approach with exceptional relationship management skills.
• Strong problem-solving and conflict resolution capabilities.
• Excellent organizational and project coordination skills.
• Ability to collaborate effectively with cross-functional teams.
• Commercial awareness and understanding of market trends.
• Creative thinking with the ability to identify new business opportunities.
• Self-motivated, resilient, and adaptable in a dynamic work environment.
• Proficiency in Microsoft Office Suite
Work Type
- Full-Time
- Work from Office
- Location: Chennai
Click on Apply to know more.
