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ServiceNow GRC / SecOps – Job Description
Project Role
ServiceNow GRC / ServiceNow Security Operations (SecOps) Consultant/Developer
Project Role Description
Design, develop, implement, and support ServiceNow GRC and/or Security Operations solutions aligned with business, security, risk, and compliance requirements. Define and implement security and compliance controls, configure ServiceNow applications and workflows, integrate third-party security platforms, and support the transition to managed security and compliance operations.
Experience
5–12 years of overall IT experience, with a minimum of 5 years of hands-on experience in ServiceNow GRC, ServiceNow SecOps, or related GRC/Security platforms.
Must-Have Skills
- ServiceNow GRC and/or ServiceNow Security Operations (SecOps)
- Governance, Risk & Compliance (GRC) processes and tools
- ServiceNow platform configuration, customization, and development
- ServiceNow integrations using REST/SOAP APIs
- ServiceNow scripting and workflow development
- Risk, compliance, policy, audit, and security operations processes
- Strong client-facing, communication, and team leadership skills
Summary
Experienced ServiceNow GRC/SecOps Consultant or Developer with strong expertise in designing, implementing, customizing, and integrating ServiceNow GRC and/or Security Operations solutions.
The ideal candidate will have experience translating business, risk, security, and compliance requirements into scalable technical solutions. The candidate should be capable of leading project delivery, managing stakeholders, mentoring team members, and ensuring successful implementation of secure and compliant ServiceNow solutions.
Experience with other GRC platforms such as RSA Archer, MetricStream, or BWise is an added advantage.
Roles & Responsibilities
- Lead the end-to-end design, development, configuration, customization, testing, and deployment of ServiceNow GRC and/or SecOps solutions.
- Work closely with business, security, risk, compliance, and IT stakeholders to understand requirements and translate them into technical solutions.
- Configure and implement GRC capabilities including Risk Management, Compliance, Policy & Compliance, Audit Management, Vendor Risk Management, and related workflows, as applicable.
- Support ServiceNow SecOps capabilities such as Security Incident Response, Vulnerability Response, Security Operations integrations, and security case management, as applicable.
- Design and implement security, risk, and compliance controls aligned with organizational policies and regulatory requirements.
- Develop workflows, business rules, client scripts, script includes, UI policies, data policies, notifications, and other ServiceNow configurations.
- Design and implement integrations between ServiceNow and third-party security, risk, compliance, and enterprise applications.
- Develop and maintain integrations using REST APIs, SOAP Web Services, Scripted REST APIs, and other web services.
- Ensure data integrity, synchronization, error handling, and monitoring across integrated platforms.
- Lead technical discussions with clients and provide recommendations on ServiceNow architecture, configuration, customization, and best practices.
- Participate in project planning, estimation, technical solutioning, and delivery activities.
- Support pre-sales activities, including effort estimation, solution design, technical presentations, and proposal preparation.
- Lead and mentor ServiceNow development/consulting teams and support knowledge transfer.
- Collaborate with project managers and security leadership to define delivery plans, priorities, resource requirements, and timelines.
- Review team deliverables and ensure adherence to ServiceNow development standards, security standards, and governance processes.
- Support ServiceNow version upgrades, patching, enhancements, and platform maintenance.
- Configure and maintain Knowledge Bases and Knowledge Articles.
- Provide guidance on Service Portal page design and widget configuration, where applicable.
- Troubleshoot application, integration, workflow, and scripting issues and provide root-cause analysis.
- Ensure solutions follow ServiceNow best practices, SDLC processes, security standards, and governance requirements.
- Translate complex business problems into clear software, functional, and technical requirements.
Professional & Technical Skills
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent experience.
- 5+ years of relevant experience in GRC, ServiceNow GRC, ServiceNow SecOps, cybersecurity, risk, compliance, or related platforms.
- Strong hands-on experience with the ServiceNow platform and its development/configuration capabilities.
- Experience with ServiceNow GRC and/or SecOps modules and associated workflows.
- Strong knowledge of ServiceNow scripting, including:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Data Policies
- Notifications
- Workflows/Flow Designer
- Scripted REST APIs
- Hands-on experience with REST/SOAP integrations and Web Services.
- Experience integrating ServiceNow with third-party security, GRC, IT, and enterprise applications.
- Understanding of ServiceNow application development, configuration, customization, and deployment practices.
- Good understanding of ServiceNow upgrades, version management, patches, and release management.
- Knowledge of ServiceNow Service Portal, page design, and widget configuration is desirable.
- Experience with Knowledge Base and Knowledge Article configuration.
- Strong understanding of SDLC, Agile methodologies, and IT service management processes.
- Knowledge of JavaScript is required; knowledge of other scripting/programming languages is an advantage.
- Experience with other GRC platforms such as RSA Archer, MetricStream, or BWise is a plus.
- ServiceNow certifications such as CSA, CIS-GRC, CIS-SIR, CIS-VR, or relevant ServiceNow certifications are preferred.
- Strong analytical, problem-solving, stakeholder management, and customer-facing skills.
- Excellent verbal and written communication skills.
- Strong command of English.
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