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Company Description Mahadeva Group, part of the Madhyani Group, has been a market leader in Raipur, Chhattisgarh since 1979, with strong roots across multiple sectors. The group operates 25 branches under renowned automobile brands such as Renault, Morris Garages, Mercedes-Benz, Tata, and Kia, along with dedicated units for spare parts and real estate. With an annual turnover of ₹500 Cr, Mahadeva Group combines automotive expertise with innovation in fintech through CarCred, a SaaS-based digital finance aggregator that simplifies loan processing for customers and dealerships. The organization is committed to nurturing local talent, fostering community connections, and maintaining a customer-centric approach that emphasizes trust, service quality, and positive experiences for both clients and employees.
Role Description The GM Sales and Service is a full-time, on-site leadership role based in Raipur, responsible for overseeing sales and service operations across multiple automobile brands and branches. This role involves setting and monitoring sales targets, developing and implementing strategies to drive revenue growth, and ensuring high standards of customer satisfaction and after-sales service. The position includes supervising branch and service managers, guiding teams to meet performance goals, and aligning daily operations with company policies and brand requirements. The GM will analyze market trends, manage key customer relationships, coordinate with OEMs and finance partners, and ensure efficient processes in sales, service, and customer support. The role also requires regular reporting to senior leadership, budgeting and cost control, and ongoing initiatives to improve service quality and employee development.
Qualifications
- Demonstrated skills in General Management and Team Management, with experience leading cross-functional sales and service teams.
- Strong Sales expertise, including target setting, pipeline management, and dealer or multi-branch operations.
- Proven focus on Customer Satisfaction and Customer Service, with the ability to build and sustain long-term client relationships.
- Experience in the automotive industry, preferably in dealership or multi-brand environments, is highly desirable.
- Bachelor’s degree in Business, Management, Engineering, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
- Excellent communication, negotiation, and stakeholder management skills, including coordination with OEMs, banks, and partners.
- Strong analytical and problem-solving abilities, with proficiency in using MIS reports and CRM or DMS tools for decision-making.
- Proven ability to work on-site, handle high-responsibility roles, and drive performance in a fast-paced, customer-centric environment.
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