sikka.ai
Website:
sikka.in
Job details:
Company: Sikka Group
Department: Estate Management
Designation: General Manager – Estate
Experience: 15+ Years in Estate / Facility / Property Management, preferably in Real Estate
Location: Noida / Greater Noida / Delhi NCR
Reporting To: Senior Management / Management
1. Role Overview
Sikka Group is looking for an experienced and dynamic General Manager – Estate to take complete responsibility for the estate management and post-possession operations of all Sikka Group projects.
The role will be responsible for ensuring the smooth, efficient and cost-effective functioning of all project estates, including maintenance, common areas, utilities, facilities, security, housekeeping, landscaping, infrastructure, vendor management, resident services and statutory compliance.
The GM – Estate will act as the central authority for estate operations across all Sikka projects and will be responsible for establishing uniform standards, monitoring performance, controlling costs and ensuring a high level of customer and resident satisfaction.
2. Key Responsibilities
A. Overall Estate Management
- Take overall responsibility for the estate management of all Sikka Group projects.
- Establish standardized estate management systems, policies, processes and SOPs across projects.
- Ensure smooth day-to-day functioning of all project estates.
- Conduct regular inspections and reviews of project sites.
- Monitor the condition, functionality and upkeep of all common areas and facilities.
- Ensure timely identification and resolution of estate-related issues.
- Develop an effective reporting and escalation mechanism for all projects.
B. Project Operations & Maintenance
- Oversee operation and maintenance of all common facilities and infrastructure.
- Ensure proper functioning and maintenance of:
- Electrical systems
- DG sets and power infrastructure
- Lifts
- STP/WTP systems
- Fire-fighting systems
- Pumps and water systems
- HVAC systems, wherever applicable
- Roads, pathways and parking areas
- Clubhouses and recreational facilities
- Boundary walls and gates
- Common-area infrastructure
- Establish preventive and predictive maintenance schedules.
- Ensure timely resolution of breakdowns and technical complaints.
- Monitor asset life cycles and recommend replacement or refurbishment wherever required.
C. Facility Management
- Supervise housekeeping, security, landscaping, pest control, waste management and other facility services.
- Ensure prescribed service standards are maintained across all projects.
- Monitor manpower deployment and productivity.
- Ensure adequate staffing at each project based on operational requirements.
- Conduct regular audits of facility management standards.
D. Resident & Customer Experience
- Ensure a high standard of services for residents across Sikka projects.
- Establish systems for receiving, tracking and resolving resident complaints.
- Monitor complaint resolution timelines and service quality.
- Coordinate with CRM and Customer Service teams for estate-related customer concerns.
- Develop mechanisms to measure resident satisfaction.
- Proactively identify recurring issues and implement permanent solutions.
E. Vendor & Contractor Management
- Manage all estate-related vendors, contractors and service agencies.
- Evaluate vendor performance against defined SLAs and KPIs.
- Ensure effective negotiation and cost optimization.
- Review and approve service requirements within delegated authority.
- Ensure proper contract management and timely renewal of agreements.
- Take corrective action against non-performing vendors.
- Develop a reliable vendor network for emergency and specialized services.
F. Budgeting & Cost Control
- Prepare annual estate management budgets for all projects.
- Monitor project-wise operating expenditure.
- Ensure optimum utilization of resources and manpower.
- Identify opportunities for cost reduction without compromising service quality.
- Review utility consumption and implement energy and resource conservation measures.
- Monitor AMC, maintenance and service-contract costs.
- Provide periodic budget-versus-actual reports to Senior Management.
G. Statutory & Regulatory Compliance
- Ensure all estate operations comply with applicable statutory and regulatory requirements.
- Ensure timely renewal and maintenance of relevant licenses, certificates, AMC records and statutory documents.
- Coordinate with relevant authorities for estate-related matters.
- Ensure compliance relating to fire safety, electrical safety, lifts, environmental requirements, water and waste management, wherever applicable.
- Coordinate with Legal and other concerned departments on statutory matters.
H. Security Management
- Establish comprehensive security systems across all Sikka projects.
- Supervise security agencies and ensure adequate manpower deployment.
- Monitor access control, visitor management, CCTV and security infrastructure.
- Conduct regular security audits.
- Develop emergency response and disaster-management procedures.
- Coordinate with local police, fire services and other authorities when required.
- Ensure appropriate security protocols for residents, visitors, employees and assets.
I. Infrastructure & Asset Management
- Maintain a comprehensive inventory of all estate assets and equipment.
- Establish asset maintenance and replacement plans.
- Monitor the condition of project infrastructure.
- Identify long-term repair, renovation and refurbishment requirements.
- Prepare proposals for major capital expenditure wherever required.
- Ensure proper handover of project assets from Construction/Projects teams to Estate Management.
J. Project Handover & Transition
- Establish a structured process for transition from Construction/Project teams to Estate Management.
- Ensure complete documentation and asset handover before taking operational responsibility.
- Verify the condition and functionality of facilities before handover.
- Ensure all warranties, AMCs, manuals, drawings and technical documents are properly transferred.
- Coordinate with Projects, Engineering, Legal, CRM and Finance teams during the transition phase.
K. Team Leadership
- Lead the Estate Management teams across all Sikka projects.
- Establish project-wise reporting structures and responsibilities.
- Set performance standards and KPIs for estate teams.
- Conduct regular performance reviews.
- Train and develop estate management personnel.
- Build a culture of accountability, discipline, service excellence and responsiveness.
L. Management Reporting & MIS
- Prepare regular project-wise Estate MIS for Senior Management.
- Report on:
- Maintenance performance
- Resident complaints
- Security incidents
- Utility consumption
- Vendor performance
- Manpower deployment
- Budget and expenditure
- AMC status
- Statutory compliance
- Major breakdowns and corrective actions
- Highlight critical risks and operational issues to management with recommended solutions.
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