Mount Talent Consulting Pvt Ltd.
Website:
mounttalent.com
Job details:
Job Title - GCC Advisory Manager
Roles & Responsibilities:
- GBS / GCC Strategy and Setup: Lead analysis of operating model options (centralized, federated, hybrid) and build-operate setup models, location and sourcing strategy, GBS guiding principles, and process taxonomy (L0–L5) design for new and scaling shared services
- Operating Model Design: Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations independently
- Operating Model: Manage the design, documentation, and continuous improvement of the Operating Model by analyzing processes, roles, governance, and performance metrics to enable efficient service delivery
- Cost Analysis and Value Realization: Lead analysis and detailed cost model development covering setup costs, run-rate costs, and total cost of ownership for GBS and transformation scenarios; build value realization frameworks that track benefit and savings delivery against investment over time, incorporating productivity, quality, and strategic value levers
- Org Design and Sizing: Design organization structures for the GBS / SSC and retained teams – roles, spans and layers, reporting lines, and FTE sizing methodologies
- SSC Location Strategy: Lead location assessment and selection studies across cost, talent availability, risk, and scalability dimensions to recommend best-fit delivery locations for shared services
- KPI and Performance Frameworks: Design KPI and SLA frameworks for GBS performance management, covering operational, financial, service, and experience metrics; develop dashboards and reporting cadences aligned to governance structures
- Capability Maturity Assessment: Conduct structured maturity assessments across functions and processes against leading-practice benchmarks; translate findings into prioritized improvement roadmaps with clear ownership and timelines
- Governance, RACI and Interaction Model Design: Design governance frameworks (councils, decision rights, escalation paths), RACI matrices, and interaction models defining roles and collaboration patterns between the GBS, retained organization, business units, and third-party providers
- Operating Model Design: Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations
- Gen AI in Functions: Contribute to assessments and recommendations on Gen AI and intelligent automation use cases across functional processes – such as AP invoice processing, reconciliations, close acceleration, and management reporting
Professional & Technical Skills:
- 7-10 years of total experience in GBS consulting, operating model, functional transformation, or advisory, or in-house shared services; experience at a top-tier or Big 4 firm preferre
- dExperience leading workstreams in GBS / GCC design, functional operating model, or shared services engagement
- sWorking knowledge of at least 2–3 of the following: GBS / GCC / SSC setup, operating model design, sourcing & location strategy, org design & sizing, process maturity assessment, governance & interaction model desig
- nAbility to build and interpret cost models, TCO analyses, and value realization frameworks and GBS transformation context
- sExperience designing KPI and SLA frameworks and performance measurement structures; ability to translate strategic objectives into measurable operational metric
- sFamiliarity with maturity assessment approaches – capability, process, or operating-model maturity – and ability to develop actionable improvement roadmaps from finding
- sFamiliarity with core functional processes and process taxonomy frameworks such as the L0–L5 process hierarch
- yUnderstanding of ERP and digital technologies (e.g. SAP S/4HANA, Oracle) and automation tools such as RPA and process minin
- gAwareness of Gen AI adoption in one or more functions including intelligent automation use cases and their implications for GBS process and workforce desig
- nStrong proficiency in Excel and PowerPoint; exposure to data visualization tools (Power BI, Tableau); strong structured communication and presentation skill
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