GBS F&A Continuous Improvement & Process Transformation - Manager
Kraft Heinz
- Location
- Ahmedabad, Gujarat, India
- Job type
- Full-time
Required skills
- Lean Six Sigma
- accounting
- Agile
- change management
- CI
- cross-functional
- KPI
- Root Cause Analysis
About the role
Kraft Heinz
Website:
heinz.com
Job details:
Job Description
Job Title
GBS F&A Continuous Improvement & Process Transformation – Manager (Black Belt)
Department
Global Business Services (GBS)
Location
Ahmedabad (AHM)
Reporting To
GBS Portfolio Process Transformation Group Lead
Band
B13
Job Purpose
The Manager – CI/ Process Transformation (Black Belt) will lead end‑to‑end Finance & Accounting (F&A) transformation initiatives within the GBS, delivering measurable business value through productivity, cost optimization, service quality improvement, and digitization.
This role will own and drive a portfolio of high‑impact transformation programs across Finance towers, working closely with Global Process Owners (GPOs), regional finance leaders, digital teams, and GBS operations to embed Lean, Six Sigma, and digital-first ways of working.
Key Responsibilities
- Portfolio & Program Leadership
- Own and manage the GBS F&A transformation portfolio across or some of- R2R, S2P, SCM, ATR, Commercial Ops, FPnA towers
- Drive project prioritization based on value impact (cost, productivity, cash, controls), feasibility, and strategic alignment.
- Establish strong intake governance, value tracking, and benefits realization mechanisms.
- Ensure alignment with enterprise finance strategy, GBS roadmap, and FMCG business priorities.
- End‑to‑End F&A Process Transformation
- Lead complex, cross‑regional transformation initiatives across F&A processes with a strong end‑to‑end and customer‑back mindset.
- Conduct deep‑dive diagnostics using Lean Six Sigma tools (VSMs, DMAIC, root cause analysis, statistical analysis).
- Design and implement sustainable solutions covering process, policy, people, controls, and technology.
- Digital, Automation & Analytics Enablement
- Partner with Digital / IT / Automation CoEs to identify and implement RPA, workflow, OCR, low‑code, AI/ML use cases within F&A.
- Embed data-driven decisioning, KPI automation, and performance dashboards into transformed processes.
- Ensure digital initiatives are tightly integrated with process standardization and simplification.
- Stakeholder & Change Leadership
- Act as a trusted transformation partner to Finance leadership, Controllers, GPOs, and Regional Finance stakeholders.
- Proactively manage change, resistance, and adoption through structured change management and communication plans.
- Present transformation status, business impact, and insights to senior leadership forums.
- Team Enablement & Capability Building
- Mentor project teams, Green Belts, and operational leaders on Lean, Six Sigma, Agile, and problem-solving methods.
- Support development of a GBS-wide continuous improvement academy (training, certification, coaching).
- Build a strong culture of ownership, innovation, and continuous improvement within the GBS.
- Performance Management & Reporting
- Define clear KPIs and success metrics including productivity (FTE/hour savings), cost-out, SLA improvement, quality, and risk reduction.
- Track benefits realization post-implementation and ensure sustained performance improvements.
- Drive standard reporting and storytelling around transformation outcomes.
Key Skills & Qualifications
Must Have
- Bachelor’s or Master’s degree in Business, Finance, Operations, Engineering, or related field
- Lean Six Sigma Black Belt (Mandatory)
- 10+ years of experience in process transformation / continuous improvement, with strong exposure to F&A processes
- Proven track record of leading large-scale, cross-functional transformation programs
- Strong project and stakeholder management skills in a GBS / Shared Services environment
Location(s)
Ahmedabad - Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
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