Website:
kowjuhotels.com
Job details:
Company Description Kowju Airport Hotel Calicut is a 4-star hotel located near Calicut International Airport (CCJ), designed to offer convenient stays for airport travelers and corporate guests. The hotel features 35 elegantly designed rooms, including luxurious suites, focused on comfort and ease. Guests will enjoy amenities such as a swimming pool, an inviting on-site restaurant, and a modern banquet hall suitable for events and gatherings. With its blend of sophistication and accessibility, Kowju Airport Hotel Calicut aims to be a preferred destination for travelers seeking a premium stay close to the airport. Team members will be part of a growing hospitality brand committed to high service standards.
Role Description The Front Office Receptionist is a full-time, on-site role based at Kowju Airport Hotel Calicut in Airport, MO. This role is responsible for warmly welcoming guests, managing check-in and check-out procedures, and handling room reservations and inquiries in a professional manner. Daily tasks include operating the front desk systems, answering phone calls, responding to emails, coordinating with housekeeping and other departments, and maintaining accurate guest records. The receptionist will assist guests with information about hotel services and local attractions, address concerns promptly, and ensure a smooth, efficient front office experience. The role also involves handling payments, maintaining a neat and organized reception area, and following hotel policies and safety procedures.
Qualifications
- Strong customer service and front office skills, with a focus on creating a welcoming and efficient guest experience.
- Proficiency in receptionist duties, including handling reservations, check-in/check-out, and basic administrative tasks.
- Excellent phone etiquette and communication skills, both verbal and written, with a courteous and professional demeanor.
- Ability to work in a fast-paced hospitality environment, multitask effectively, and collaborate with hotel teams.
- Basic computer literacy and familiarity with hotel management or reservation systems.
- Prior 2 yr experience in a hotel front office is preferred .
- High school diploma or equivalent; hospitality-related education or certifications are an advantage.
- Willingness to work flexible hours, including night shifts, as required by hotel operations.
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