The Mirador Hotel
Website:
themirador.com
Job details:
*Candidates from Mumbai only to apply
Role Description The Front Office Associate / Supervisor is a full-time, on-site role based at The Mirador Hotel in Mumbai. This role is responsible for welcoming guests, handling check-in and check-out processes, and managing front desk operations in a courteous and efficient manner. Day-to-day activities include answering phone calls, responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining accurate records in the property management system. The position also involves resolving guest issues, overseeing lobby appearance, and supporting or supervising front office team members to ensure consistent service quality. The role requires flexible working hours, including weekends and holidays, to meet operational needs.
Qualifications
- Strong customer service skills with experience in guest-facing roles and handling check-in procedures.
- Proficient in receptionist duties, including managing front desk operations and handling reservations.
- Professional phone etiquette and clear, confident communication skills in English; additional local language skills are an advantage.
- Ability to manage multiple tasks, prioritize effectively, and maintain composure in a fast-paced environment.
- Previous front office or hotel experience preferred; supervisory experience is a plus for the Supervisor level.
- Basic computer literacy and familiarity with hotel property management systems or willingness to learn.
- Availability to work rotating shifts, including mornings, evenings, weekends, and holidays.
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