Website:
reformpilates.co.in
Job details:
Job Description – Receptionist / Front Desk Executive
Company: Reform Pilates Studio
Location: Raipur, Chhattisgarh
Position: Receptionist / Front Desk Executive
Employment Type: Full-Time
Experience: 0–2 years preferred; freshers with good communication skills may apply
Salary: ₹12,000 – ₹15,000 per month
About the Role
We are looking for a professional, well-presented, friendly, and proactive Receptionist to manage the front desk and support the smooth day-to-day operations of Reform Pilates Studio.
The ideal candidate should have excellent communication skills, a customer-first approach, good organizational abilities, and the confidence to handle client inquiries and sales follow-ups.
Key Responsibilities
Front Desk & Client Management
- Welcome and assist clients professionally and warmly.
- Manage client check-ins, appointments, bookings, and class schedules.
- Handle walk-in clients and provide information about Pilates, packages, memberships, and studio services.
- Maintain accurate client records and database.
- Coordinate with trainers regarding client requirements, schedules, and sessions.
- Handle client concerns and ensure a positive overall experience.
Calls, WhatsApp & Enquiries
- Attend incoming calls and respond to WhatsApp/online enquiries promptly.
- Handle new enquiries and explain studio packages, pricing, sessions, and policies.
- Follow up with leads, trial clients, and existing clients.
- Maintain proper enquiry and follow-up records.
- Assist in converting enquiries and trials into memberships.
Sales & Client Retention
- Follow up with prospective clients and trial sessions.
- Track membership renewals and upcoming package expiries.
- Inform clients about ongoing offers, packages, and studio activities.
- Support the studio in achieving monthly enquiry, conversion, and revenue targets.
Payments & Administration
- Handle membership payments and maintain payment records.
- Generate/maintain invoices and receipts where required.
- Maintain daily reports for enquiries, trials, conversions, attendance, and sales.
- Assist management with basic administrative work and documentation.
Studio Operations
- Ensure the reception area and front desk are clean, organized, and presentable.
- Coordinate with trainers and management to ensure smooth daily operations.
- Monitor basic studio requirements and report maintenance or operational issues.
- Assist with opening/closing procedures and daily studio readiness.
- Maintain professional communication regarding schedule changes, cancellations, and studio policies.
Requirements
- Excellent communication and interpersonal skills.
- Good command of English and Hindi.
- Basic knowledge of MS Excel, Google Sheets, WhatsApp, and email.
- Strong organizational and multitasking skills.
- Presentable, confident, punctual, and professional personality.
- Customer-service oriented with a positive attitude.
- Comfortable with sales conversations and follow-ups.
- Previous experience in reception, hospitality, fitness, wellness, customer service, or sales is preferred.
- Interest in Pilates, fitness, or wellness will be an added advantage.
Key Skills
Customer Service | Communication | Front Desk Management | Lead Follow-up | Sales | Client Relationship Management | Scheduling | Basic Reporting | MS Excel | Team Coordination
Preferred Candidate
Someone who is confident, energetic, responsible, well-spoken, presentable, and comfortable interacting with clients, while being capable of independently managing the front desk and handling multiple responsibilities during busy studio hours.
Contact us on 9644325645
Click on Apply to know more.
