Even
Website:
even.in
Job details:
Company: Even Hospitals
Location: Bengaluru - across multiple units
Department: Hospital Operations / Patient Experience
Employment Type: Full-time
Role DescriptionWe are looking for Front Desk Executives and IP/OP Coordinators to join our hospital teams in Bengaluru.
These roles are at the heart of the patient experience — being the first point of contact and the steady hand throughout a patient's hospital journey. You will welcome and guide patients and their families, help them navigate consultations and diagnostic services, coordinate admissions and discharges, and work closely with doctors and internal teams to ensure a smooth and seamless experience.
Front Desk Executive The Front Desk Executive will be responsible for creating a warm and welcoming experience for patients and their families. Responsibilities include:
- Welcoming and assisting patients and visitors.
- Managing appointments, registrations and patient queries.
- Guiding patients to the appropriate consultation, diagnostic or hospital department.
- Handling calls and coordinating with internal teams.
- Supporting patients and families during admission and discharge.
- Addressing concerns with patience, empathy and professionalism.
- Ensuring smooth front-office operations in line with Even's service standards.
IP/OP CoordinatorThe IP/OP Coordinator will be responsible for coordinating the patient's journey across In-Patient (IP) and Out-Patient (OP) services. Responsibilities include:
- Coordinating OP consultations, follow-ups, investigations and related patient requirements.
- Supporting the IP admission, transfer and discharge process.
- Coordinating with doctors, nursing, diagnostics, billing and other hospital departments.
- Ensuring timely communication and follow-up with patients and their families.
- Maintaining accurate patient information and documentation.
- Tracking pending investigations, consultations and other patient requirements.
- Addressing patient queries and ensuring concerns are appropriately resolved or escalated.
- Ensuring a smooth and coordinated patient experience throughout the hospital journey.
Qualifications- Strong interpersonal and customer service skills with the ability to interact empathetically with patients and their families.
- Clear and confident verbal and written communication skills.
- Proficiency in English and Kannada and/or Hindi is preferred.
- A patient-centric approach with the ability to remain calm and supportive when dealing with anxious or distressed patients and families.
- Strong coordination, organisation and attention to detail.
- Ability to multitask and work effectively in a fast-paced hospital environment.
- Prior experience in healthcare, hospitals, front office, hospitality or customer service is beneficial.
- Basic computer skills and familiarity with hospital management systems, CRM or appointment software is preferred.
- High level of reliability, honesty, ownership and professionalism.
- Willingness to work rotational shifts, weekends and public holidays, as required.
- Freshers with the right attitude, strong communication skills and a genuine interest in building a career in healthcare are welcome.
- Minimum of a high school diploma; a degree or certification in healthcare, administration, hospitality or a related field is an advantage.
Click on Apply to know more.
