Omnify, Inc
Website:
getomnify.com
Job details:
Playzo 33 is a multi-activity sports, recreation, food & entertainment facility based in Erode, Tamil Nadu. Playzo brings together sports and recreational activities including badminton, cricket, pickleball, gaming, events, café and other customer-focused experiences under one facility.
We are looking for a hands-on Facility Operations Manager who can take ownership of the day-to-day operations of Playzo and ensure that customers have a safe, smooth and enjoyable experience every time they visit.
ROLE DESCRIPTION
This is a full-time, on-site role based in Erode. The Facility Operations Manager will be responsible for the overall day-to-day functioning of Playzo, including sports facilities, café operations, customer service, bookings, events, housekeeping, staff coordination, safety and facility upkeep.
The ideal candidate will be a strong people manager who enjoys working in a fast-paced, customer-facing environment and can ensure that every department operates efficiently.
KEY RESPONSIBILITIES
Take overall responsibility for the daily operations and customer experience at Playzo.
Supervise and coordinate frontline staff across reception, sports facilities, café, housekeeping and other operational areas.
Ensure courts, turf, gaming areas, café and common areas are ready, clean, safe and operational throughout the day.
Monitor bookings, customer flow, peak-hour operations and facility utilization.
Handle customer complaints and ensure quick resolution with a strong focus on customer satisfaction.
Coordinate and execute birthday parties, corporate events, tournaments and other activities conducted at Playzo.
Work closely with the café team to ensure smooth F&B operations and service quality.
Manage staff attendance, shift allocation, discipline, productivity and daily responsibilities.
Coordinate with vendors, technicians and service providers for maintenance and repairs.
Ensure housekeeping, hygiene, safety and security standards are consistently maintained.
Monitor daily revenue, expenses, wastage and operational performance.
Identify opportunities to improve revenue, customer retention, memberships, bookings and facility utilization.
Conduct regular operational checks and ensure SOPs are followed.
Prepare and review daily/weekly operational reports and escalate important issues to management.
Take ownership of operational problems and ensure they are resolved rather than simply reported.
WHAT WE ARE LOOKING FOR?
We are looking for someone who has experience running a customer-facing facility or service business, rather than someone with only traditional building/facilities-management experience.
Candidates from the following backgrounds are particularly welcome:
Sports clubs / badminton / pickleball / cricket facilities
Gyms and fitness centres
Hotels, resorts and clubs
Restaurants / cafés with high-volume operations
Cinemas and entertainment centres
Gaming and recreational centres
Family entertainment centres
Event venues
Bowling / indoor sports centres
Other high-footfall customer-facing businesses
Preferred Experience & Skills
4–8 years of experience in operations, preferably in a customer-facing service environment.
Experience managing multiple departments and frontline teams.
Strong people-management and leadership skills.
Good understanding of customer service and complaint handling.
Experience in event execution and coordination is an advantage.
Ability to manage staff schedules, vendors and daily operational requirements.
Commercial mindset with an understanding of revenue, costs and productivity.
Strong problem-solving ability and willingness to be hands-on on the floor.
Good communication skills in English and Tamil. Hindi would be an added advantage.
Comfortable working evenings, weekends and during peak periods when required.
Diploma/degree in hospitality, management, sports management or a related field is preferred, but relevant operational experience will be given more importance than qualification.
IMPORTANT
This is not a traditional building/facilities maintenance role.
We are looking for an operations leader who can run a live sports, recreation, F&B and entertainment facility, manage people, solve problems, improve customer experience and take ownership of the overall operation.
Click on Apply to know more.
