Website:
illuminatecommunication.com
Job details:
Operations Manager
Location: T. Nagar, Chennai
Employment Type: Full-time, On-site
Experience: 4–8 years
About Illuminate Communication
Illuminate Communication is a growing branding, design and communication studio based in Chennai, working across luxury, hospitality, lifestyle, real estate and culture. We partner with brands to build thoughtful identities, impactful communication and meaningful digital experiences.
As we continue to grow, we're looking for an experienced Operations Manager to bring structure to our day-to-day operations, improve team efficiency and ensure projects move smoothly from brief to delivery.
Role Overview
The Operations Manager will oversee the day-to-day functioning of the studio, ensuring that teams, timelines, projects and internal processes are well coordinated.
You'll work closely with the Founder and act as a central point between our design, social media, content, development and accounts teams, helping ensure that responsibilities are clear, deadlines are met and projects are executed efficiently.
This role is ideal for someone who enjoys bringing structure, accountability and organisation to a fast-moving creative environment.
Key Responsibilities
- Oversee end-to-end project execution, ensuring timely, accurate and high-quality delivery.
- Own project timelines and proactively identify and resolve delays, bottlenecks and dependencies.
- Coordinate work across design, social media, content, development and accounts teams.
- Manage team workload, resource allocation and project planning across multiple active accounts.
- Conduct regular project and work-in-progress reviews to track deliverables and deadlines.
- Build, document and improve internal processes, SOPs and workflows.
- Maintain project trackers, operational dashboards and internal documentation.
- Ensure client feedback, approvals and follow-ups are properly communicated and actioned.
- Coordinate billing, receivables, vendor payments and freelancer/subcontractor management alongside the accounts team.
- Support hiring, onboarding and day-to-day team coordination.
- Help establish accountability and ensure responsibilities are clearly assigned and followed through.
- Work closely with the Founder to strengthen daily operations and build scalable systems as the studio grows.
We're Looking For Someone Who
- Has 4–8 years of experience in operations, project management, account management or a similar role.
- Has prior experience in a branding, advertising, digital marketing or creative agency — strongly preferred.
- Is highly organised, proactive and detail-oriented.
- Is comfortable managing multiple clients, projects and deadlines simultaneously.
- Has strong communication, leadership and problem-solving skills.
- Can confidently coordinate across different teams and personalities.
- Takes ownership and follows through without requiring constant supervision.
- Is comfortable introducing structure, improving processes and holding teams accountable.
- Has a practical understanding of agency workflows, client servicing and project delivery.
Why Join Illuminate?
This is an opportunity to take on a key role within a growing creative studio and have a direct impact on how the company operates as it scales.
You'll work closely with the Founder, help shape internal systems and processes, and be involved in exciting branding, design and communication projects across a diverse range of industries.
Apply
Send your resume to rhea@illuminatecommunication.com
Subject: Application – Operations Manager
Along with your resume, please include a short note covering:
- Why you're interested in joining Illuminate Communication.
- A process, workflow or system you've implemented or improved in a previous role.
- Your experience managing multiple projects or client accounts simultaneously.
- Why you think you'd be a great fit for this role.
Click on Apply to know more.
