Website:
koftecigroup.com
Job details:
F&B Associate – Fine Dining Restaurant
Restaurant Manager / Assistant Restaurant Manager / F&B Supervisor
Job Summary
The F&B Associate is responsible for delivering exceptional food and beverage service in a fine-dining environment. The role requires a high level of professionalism, product knowledge, attention to detail, and a strong commitment to guest satisfaction. The associate ensures that all service standards, hygiene requirements, and restaurant procedures are consistently followed.
Key Responsibilities
- Welcome and acknowledge guests warmly and professionally upon arrival.
- Provide attentive, personalized, and efficient table service in accordance with fine-dining standards.
- Understand and explain the restaurant’s menu, ingredients, preparation methods, and beverage selections.
- Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams.
- Serve food and beverages using proper service techniques and etiquette.
- Maintain a high level of product knowledge, including food ingredients, allergens, wines, cocktails, spirits, and other beverages.
- Recommend food and beverage options based on guest preferences and provide appropriate upselling suggestions.
- Ensure tables are properly set, maintained, and cleared according to restaurant standards.
- Monitor guest satisfaction throughout the dining experience and respond promptly to requests or concerns.
- Handle guest complaints professionally and escalate issues to the supervisor or manager when required.
- Follow proper sequence of service and maintain appropriate timing between courses.
- Maintain cleanliness, organization, and presentation of the restaurant and service areas.
- Follow all food safety, hygiene, health, and safety standards.
- Assist with opening and closing duties, mise-en-place, side-station preparation, and restaurant setup.
- Check crockery, cutlery, glassware, linen, and service equipment to ensure they meet required standards.
- Participate in daily briefings, training sessions, and product knowledge activities.
- Maintain professional grooming, personal hygiene, and appearance at all times.
- Support colleagues and contribute to a positive and professional team environment.
- Perform other duties assigned by the Restaurant Manager or F&B management team.
Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong guest-service orientation with a passion for hospitality.
- Good knowledge of fine-dining service standards and etiquette.
- Good knowledge of food and beverage products.
- Good teamwork and coordination skills.
- Professional attitude and well-groomed appearance.
- Basic billing/POS knowledge.
- Ability to handle guest requests and complaints professionally.
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