Turtle Limited
Website:
turtle.in
Job details:
About Us
Turtle, From Kolkata, With Character
Born in 1993 on the streets of Kolkata, Turtle makes clothes that feel personal and travel well through time. Thirty-two years on, we still obsess over fit, fabric and finishing—because the pieces you reach for most should earn their place in your life.
What We Believe
We design for movement—between roles, cities, and seasons. Timeless over trendy. Considered over loud. Human over hype.
- Clarity first: clean lines, versatile colours, easy layering.
- Comfort by design: engineered fits and soft-to-wear fabrics.
- Built to last: better materials, stronger construction, reliable quality.
Craft & Fabric
Great style starts with great cloth. We work with trusted mills, test for hand-feel, breathability, drape and durability, and finish every piece with thoughtful details—buttons, seams, interlinings—that hold up to real life.
Made in India, For the Way India Lives
From Kolkata’s heritage to today’s rhythm, Turtle blends classic tailoring with modern comfort. Honest quality, thoughtful pricing, and pieces that work hard across your week.
Job Summary
The IT Support Executive will provide remote technical support to retail store users for POS (Point of Sale) applications and related IT systems. The role involves troubleshooting issues, coordinating with internal teams and vendors, ensuring minimum downtime, and maintaining smooth store operations.
Key Responsibilities
- Provide first-level remote support for POS software and hardware issues across retail stores.
- Resolve user queries related to billing, promotions, loyalty, gift cards, payment modes, and store operations.
- Log, track, and close support tickets within defined SLAs.
- Coordinate with infrastructure, application, and vendor teams for issue resolution.
- Assist in POS roll out, software updates, testing, and user acceptance.
- Monitor daily POS health and ensure timely resolution of critical issues.
- Maintain issue logs, documentation, and user manuals.
- Provide basic user training and guidance to store staff.
- Escalate critical issues and share regular status updates with management.
Required Skills
- Basic knowledge of POS systems, Windows OS, networking, and computer hardware.
- Good troubleshooting and analytical skills.
- Familiarity with remote support tools and ticketing systems.
- Good communication and coordination skills.
- Ability to work under pressure and support retail business operations.
Qualification
- Diploma/Bachelor's Degree in Computer Science, Information Technology/ Commerce Graduate /BCA.
Experience
- 3–5 years of experience in IT Helpdesk, POS Support, or Retail IT Support.
- Experience in the retail or apparel industry will be an added advantage.
Click on Apply to know more.
