Executive - Customer Service Support
Alleima
- Location
- Mehsana, Gujarat, India
- Job type
- Full-time
Required skills
- communication skills
- customer surveys
About the role
Alleima
Website:
alleima.com
Job details:
Department Responsibility
- Co-ordinate with sales units India from order receipt to execution.
- Communication and coordination with Process Team and SU India on technical requirements.
- Order booking into system (following all processes for approval)
- Generate and release order acknowledgement to SU India. Release order to production.
- BIS and End Customer Registration as per Plan
- Communication to SU India on status of all orders.
- Coordination with production and QA for the “Delivery Precision” for all customer orders
- Coordinate with SU India and PU for all dispatches to customers including Logistics.
- Coordinate with direct purchase team for raw material requirement for all customer orders.
- Coordinate for Customer Surveys and feedback from all customers.
- Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU Globally
- Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.
- Coordinate customer visits. Coordinate Service & Product related customer complaints.
- Follow all statutory requirements of the company.
- Customer information / communication to be passed on to all stake holders in plant.
- To prepare PTR data for different product Accounts under PU
- To develop statistical tools for Monthly/quarterly order analysis for management review
- To develop statistical tools for Monthly enquiry analysis
- MIS Updating.
EHS Responsibility
- Carry out activities to demonstrate EHS leadership and act as a role model.
- Work according to Alleima Safety Principles towards the vision of zero harm.
- Ensuring all actions in the department are in the direction of achieving the company’s qualitative & quantitative targets.
- Ensure the department working & maintaining record as per the ISO 9001, ISO 45001
Required Competencies:-
- Alleima Business Understanding
- Good Communication skills to communicate effectively with SU
- Knowledge of stainless-steel tube products & sizes
- Planning
Authority
- Escalate to SCM Manager if customer requirements are not fulfilled.
- Have an authority to stop unsafe process, work, task or behavior to prevent any potential harm to the people, environment or property
Accountability
- Bringing solutions by being proactive and taking the initiative at work.
- Being Empathetic and work closely with All stakeholders.
Education Qualification :-
Diploma and Degree in Mechanical Engineering
Experience Required:-
2 to 5 Years
Interested candidates may send their resumes on
priyank.patel@alleima.com
Click on Apply to know more.
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