Randstad Digital Americas
Website:
randstaddigital.com
Job details:
Job Description:
Detailed knowledge and experience of End user Computing
Primary responsibility is to ensure the provision of a service to clients ensuring that
their IT infrastructure and systems remain operational through proactively
identifying, investigating and resolving technical incidents and problems and to
restore service to clients by managing incidents to resolution
Ensure that assigned infrastructure at the client is configured, installed, tested and
operational.
Identify problems and errors prior to or when it occurs and manage with relevant
technical teams until resolution.
Take full ownership for managing incidents to resolution within the service level
conditions.
Provide telephonic support to clients when required.
Act as a people manager to a team of engineers, take responsibility for the
operational management of the team, create and execute plans and report on team
activities in the required forums.
Produce breach and other reports that are necessary for the correct operation of
processes.
Mentor and inspire team
Knowledge in MDM tool ( MS Intune , Airwatch ..)
Knowledge in OSD deployment
Need to have experience in PC life cycle management
Knowledge in Software and Hardware asset management
Good-to-Have
Experience in ITIL process related to Incident, configuration, Change, Problem and
capacity management tools ,
SCCM , Application re-packaging
Click on Apply to know more.