eJAmerica
Website:
ejamerica.com
Job details:
IT Support Engineer (L1/L2) – Onsite
Immediate to 15 days Joiners Only
Salary range:- 3LPA to 4LPA
Location -Mumbai
We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance
.Key Responsibilities
- Provide L1/L2 support for desktops, laptops, printers, and peripheral device
- Diagnose and troubleshoot hardware, software, and operating system issue
- Support Windows and Mac OS environments, software installations, updates, and patching
- Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting
- Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioning
- Support onboarding and offboarding activities including user account setup and system configuration
- Use tools such as Intune and SCCM for device management and software deployment
- Manage support tickets, prioritize incidents, and ensure SLA adherence
- Maintain accurate asset inventory and technical documentation
- Escalate complex technical issues to L3/support teams when require
Required Skill
- Strong knowledge of desktop and laptop troubleshooting
- Experience in Windows/Mac OS support
- Understanding of networking fundamentals and remote support tool
- Hands-on experience with ticketing systems and IT support process
- Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred
- Good communication and problem-solving skill
Experience
- L1 Support: 1–3 Year
- L2 Support: 3–5 Year
Location
Work Type
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