Aviso AI
Website:
aviso.com
Job details:
Role Overview
At Aviso AI, we empower enterprise revenue teams to close more deals, improve forecasting accuracy, and drive predictable growth through our AI-driven RevOps platform. We are seeking a highly commercial and strategic Enterprise Customer Success Manager to manage a multi-million-dollar portfolio of our largest North American (NA) enterprise customers.
This is a commercially focused CS role. You will not just be responsible for adoption and health scores; you will act as the general manager for your book of business, taking full ownership of renewals, cross-sells, and upsells. You will partner directly with C-level executives (CROs, CFOs, and VP of RevOps) to ensure they are maximizing the value of Aviso’s AI platform, mapping out strategic white space, and driving net revenue retention (NRR) across your accounts.
Responsibilities
- Commercial Ownership (Renewals & Expansion): Own the commercial lifecycle for a portfolio of NA enterprise accounts. Lead renewal negotiations, forecast churn risk, and consistently execute upsell and cross-sell strategies to drive Net Retention Rate (NRR) and portfolio growth.
- Account Strategy & Whitespace Mapping: Develop and execute comprehensive strategic account plans. Identify opportunities to expand Aviso’s footprint across different business units, geographies, and product modules (platform expansion).
- Executive Relationship Management: Build and maintain deep, trusted-advisor relationships with C-suite executives and RevOps leaders. Conduct high-impact Executive Business Reviews (EBRs) focused on ROI, forecasting accuracy, and revenue intelligence outcomes.
- Value Realization: Continuously tie Aviso's platform capabilities to the customer's overarching business objectives. Ensure customers transition their CRM from a "system of record" to an AI-guided "system of engagement."
- Cross-Functional Orchestration: Quarterback the customer experience by partnering seamlessly with internal teams. Collaborate with Sales on expansion deals, Forward Deployed Software Engineers (FDSEs) on complex technical needs, and Product teams to advocate for enterprise feature requests.
- Risk Mitigation: Proactively identify adoption blockers, structural risks, or leadership changes within your accounts, executing targeted playbooks to secure the relationship and protect recurring revenue.
Qualifications
- SaaS Enterprise Experience: 8+ years of progressive experience in Customer Success, Account Management, or Sales within the B2B SaaS industry, specifically managing complex, large-scale international enterprise accounts.
- Commercial Track Record: Demonstrated experience and a proven track record of owning a financial quota for both renewals and expansion (upsells/cross-sells). You must be highly comfortable leading commercial negotiations and contract discussions.
- North American Market Expertise: Extensive experience supporting the NA market. You possess a deep understanding of North American enterprise buying cycles, corporate culture, and executive communication styles.
- Executive Presence: Exceptional presentation and communication skills, with the ability to confidently challenge, advise, and negotiate with C-level revenue leaders.
- Sales & RevOps Acumen: Strong understanding of enterprise sales methodologies, pipeline management, and RevOps challenges.
- Mandatory Schedule: Must be able and willing to work standard US business hours permanently to ensure real-time alignment with your North American customers and internal leadership.
Preferred Qualifications
- Previous experience selling or managing AI-driven software, advanced analytics, or forecasting platforms.
- Deep understanding of CRM ecosystems (specifically Salesforce) and the broader SalesTech landscape.
- Formal training in value-based selling or strategic account management methodologies (e.g., MEDDPICC, Challenger Sale).
About Aviso AI
Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point tools.
With demonstrated results across Fortune 500 companies and industry leaders such as Honeywell, Lenovo, Netapp, Wiz, Armis, and RingCentral, Aviso works at the frontier of AI to help teams close more deals and drive more revenue. Our revenue grew 100% year-on-year, underscoring both the accelerating demand for our platform and the differentiated value we provide to enterprise customers.
Aviso AI has generated 350 billion insights, analyzed $400B in the pipeline, and helped customers win $1640B in deals. Using Aviso AI, sales teams close, on average 20% more deals with 98%+ accuracy, reduce sales cycles by 25%+, and cut spending on non-core CRM licenses by 30%.
Recognized by Gartner, Forrester, and G2 as one of the top revenue intelligence platforms. Featured in HBR, NYSE, and NASDAQ, driving the discussion on the impact of AI on sales. Aviso is backed by Storm Ventures, Scale Venture Partners, Shasta Ventures, and other leading Silicon Valley investors.
Explore Aviso AI in Action
Explore how Aviso AI transforms enterprise sales with AI-powered revenue intelligence:
- Sales Video → Watch Here
- Inbound Avatar (AI SDR for inbound) → Watch Demo
- AI Sales Engineer – Senna (Deal Support) → Watch Demo
- Sales SME AI Demo (Expert in a Box) → Watch Demo
- MIKI – On-Call AI Assistance → Watch Video
- Norman – Sales Coaching Avatar → Watch Video
- Customer Story – Lenovo → Watch Here
- Customer Story – NetApp → Watch Here
- Customer Story – BMC → Watch Here
👉 Interested? Apply now and be part of our mission to revolutionize revenue operations with AI.
Click on Apply to know more.
