IHG Hotels & Resorts
Website:
ihgplc.com
Job details:
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
Job Overview
Responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility.
Manage the engineering/maintenance operations of the hotel to ensure safety and comfort of hotel guests and colleagues. Follow brand standards and/or local regulatory requirements. Perform preventive and regular maintenance and repairs to all areas of the hotel. Responsible for maintaining a clean and organised maintenance shop and for the security of hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment.
At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Duties And Responsibilities
Financial Returns:
- Ensure the effective financial management of the maintenance department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance against there are regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management.
- Assist in control of Capital Projects, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy.
- Ensure the cost effectiveness and technical efficiency of all services performed by outside contracts by close supervision. Ensure all work is carried out in accordance with contracts, leases, services agreements and warranties.
Our People:
- Work with Human Resources on manpower planning and management needs
- Contribute to the effectiveness of management decision making by representing the maintenance department at management meetings and staff meetings and by ensuring regular liaison with heads of other departments.
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Ensure a technically competent maintenance staff by selecting, training and developing a motivated, well-qualified maintenance team. Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel.
- Educate and train all team members in compliance with brand standards, related local laws and safety regulations. Ensure team members are properly trained and have the tools and equipment to carry out job duties.
Guest Experience:
- Contribute to guest satisfaction standards by ensuring that technical support services are quickly addressed and wherever possible, anticipate individual needs. Ensure the safety and comfort of the guests and any request for technical service is handled in a courteous and efficient manner.
- Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
- Carry out preventive maintenance programme to ensure facility is maintained and in service for our guests.
Responsible Business:
- Initiate /Drive IHG Green Engage initiatives at the hotel
- Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems. Evaluate, control and record energy usage and implement and upgrade energy conservation systems.
- Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures. Maintain relations with outside contacts including guests, regulatory agencies, others as needed.
- Ensure the staff awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion
Accountability :
- This is the top Maintenance/Engineering job in a small to medium full-service hotel which may include one or more food or beverage outlets, and/or meeting space or catering/convention facilities.
Qualifications and requirements :
- Bachelors in Engineering/ Diploma in Engineering
- 6 years of Experience in property maintenance/engineering including minimum 2 years of managerial experience
- Knowledge of Occupational Safety & Health Administration
How do I deliver this ?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What we offer :
We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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